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Inside Sales and Warehouse Specialist
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Position Overview A-Power is expanding rapidly and seeking dedicated Inside Sales and Warehouse Specialists to join our growing team in multiple United States regions, starting with Massachusetts and Upstate New York. You will represent one of the fastest-growing equipment brands in the HVAC industry, A-Power, along with other leading brands and product lines. This position combines inside sales responsibilities with warehouse and logistics duties, making it ideal for individuals who are self-motivated, organized, and take pride in both customer service and operational excellence. This is a dynamic and hands-on position where your professionalism, product knowledge, and attention to detail will contribute directly to the success of the company. Key Responsibilities: Sales and Customer Service • Respond to incoming calls, quotation requests, and product inquiries from contractors, dealers, and service companies. • Develop and maintain strong relationships with customers by providing accurate information on products, pricing, and availability. • Collaborate with outside sales representatives to support territory development and ensure a positive customer experience. • Follow up on leads, open quotations, and inactive accounts to generate new business and strengthen existing relationships. • Maintain detailed and organized records within the customer relationship management system (preferably Zoho CRM). • Stay informed about A-Power’s complete product range, including HVAC equipment, accessories, and promotions, to provide knowledgeable recommendations to customers. Warehouse and Logistic: • Receive, inspect, and record incoming shipments to verify accuracy and product quality. • Organize and stock inventory in a clean, safe, and orderly manner. • Prepare and fulfill customer orders accurately and within scheduled time frames. • Assist with loading and unloading deliveries, ensuring safe handling of all materials. • Conduct regular inventory counts and promptly report any discrepancies. • Manage product returns, transfers, and labeling to maintain consistent inventory control. • Work closely with the purchasing and sales departments to ensure smooth coordination between sales commitments and warehouse operations. Qualifications and Skills: • Two to five years of experience in inside sales, counter sales, or warehouse operations within the HVAC, electrical, or mechanical industry. • Strong technical understanding of HVAC systems, components, and accessories. • Excellent communication and interpersonal skills with the ability to manage multiple priorities in a busy environment. • Highly organized, reliable, and attentive to detail in both administrative and physical work. • Physically capable of performing warehouse duties, including lifting up to fifty pounds. • Proficiency in Microsoft Office applications and experience with customer relationship management systems (Zoho CRM experience preferred). • Residence within or near one of the active service areas in Massachusetts or New York State. Compensation and Benefits: • Base Salary: US$55,000 to US$70,000 annually, based on experience and qualifications. • Performance Incentives: Bonus opportunities tied to sales results, order accuracy, and customer satisfaction. • Benefits: Health benefits or allowance, ten vacation days, and three personal or sick days annually. • Career Growth: Advancement opportunities into Outside Sales, Key Accounts, or Operations Management as A-Power continues to expand across the United States. Why Join A-Power? You will be part of a motivated, high-energy team that plays a central role in A-Power’s continued growth and success. Every call you make, every order you process, and every customer you assist contributes directly to the company’s performance and reputation. This position offers a dynamic environment where customer service, product knowledge, and operational precision come together to create real impact. If you are a dependable, HVAC-knowledgeable professional who thrives in both sales and hands-on work, this is your opportunity to build a rewarding career with a respected and rapidly expanding brand in the HVAC industry.
