Building Supervisor

YMCA OF MEMPHIS AND THE MIDSOUTH BUILDING SUPERVISOR (MANAGER ON DUTY)

SUMMARY OF POSITION:

Responsible for serving as the liaison between the branch operations and the branch leadership when branch directors and coordinators are not in the building

Position Title: Manager on Duty

FLSA Status: Non-Exempt

Job Grade (optional): Level of position (I, II, III, etc.)

Classification: Part-time Department: Membership

Reports to: Membership Coordinator

Revision date: 2/3/2023

PURPOSE OF POSITION:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The part - time Manager on Duty is a vital part of the leadership team delivering the highest quality service to all members and guests through relationship building, professionalism, and an extensive knowledge of the YMCA products and services. This position will primarily supervise a team of Fitness Floor Associates, Trainers, and Instructors as well as assist with the organization, implementation, promotion, and execution of the branch’s fitness initiatives.

ESSENTIAL FUNCTIONS:

• Supports the Center leadership and Welcome Center team in essential routine functions and operations at the Welcome Center.
• Trains and supervises the Fitness Floor team.
• Assist in hiring and onboarding Personal Trainers
• Matches Personal Trainers with clients.
• Manages equipment repair and reporting of equipment status.
• Regularly updates social media in line with Y branding and mission objectives.
• Attends wellness related meetings as needed.
• Assists with managing group exercise classes.
• Recruits new members through community events and programs.
• Helps with donor tracking and communication.
• Contacts members and potential members via phone, email and in center conversations in order to build relationships and grow membership sales.
• Ensures proper implementation of policies and procedures through communication with the team.
• Inventories office and supply closets, communicates with leadership when something needs to be ordered or replaced.
• Manages incoming and outgoing mail.
• All other duties as assigned.

YMCA LEADERSHIP COMPETENCIES:YMCA Competencies (Leader):

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• Two years or more years related business management, sales, or customer service
• Experience managing a team, preferred.
• Understanding of basic accounting concepts and applications including cash
• reconciliation, accounts receivable, and accounts payable.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Experience with standard business software and office machines.
• Experience with leading Group Ex classes or personal training is a plus.

WORK SCHEDULE: The part-time position is an opener position. Work schedule may vary per the Y’s hours of operation. Most Y’s are open 7 days a week:

Mon. – Fri. 5:00 a.m. – 8:00 p.m.

Sat. 8:00 a.m. – 6:00 p.m.

Sun. 1:00 p.m. – 6:00 p.m.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is often required to: walk the extent of the branch several times per shift, climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time or use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 25-30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

The YMCA of Memphis & the Mid-South aims to provide quality and safe youth programs for all. We are committed to making a continuous effort to prevent the abuse of children: verbally, physically, emotionally and sexually. All allegations or suspicions of child abuse are taken seriously and will be reported to the State for investigation with full cooperation from the YMCA of Memphis & the Mid-South.