Systems and Network Manager

20 hours ago

Cambridge, United States Proprietors of the Cemetery of Mount Auburn Full time
Job DescriptionJob DescriptionORGANIZATION:

Mount Auburn Cemetery comprises 175 acres and is situated in Watertown and Cambridge near Boston, Massachusetts. Founded in 1831, and visited by over 200,000 people each year, Mount Auburn is a National Historic Landmark, recognized as the first “rural cemetery” and the inspiration for the American Parks Movement during the 19th century. As an active cemetery, Mount Auburn inspires all who visit, comforts the bereaved, and commemorates the dead in a landscape of exceptional beauty. As an accredited arboretum, Mount Auburn features 5,000 trees and more than 20,000 plants/plant masses overall.

POSITION SUMMARY:
As the Systems and Network Manager, you will be responsible for overseeing the design, implementation, and maintenance of our IT infrastructure, including on-premises systems, network, and cloud services. This role requires a strong blend of expertise in legacy systems and modern cloud technologies, as well as the ability to manage organization-wide IT infrastructure projects. This role will ensure the performance, security, and scalability of these environments. You will work closely with the Director of IT to guide the Cemetery through a technological transformation, ensuring seamless integration and operation of all systems. You will collaborate with others on the IT team to support the work of Cemetery staff, create documentation, and occasionally assist with other duties as needed for the good of the Cemetery.

DUTIES AND RESPONSIBILITIES:
  • Systems & Network Management:
    • Maintain and optimize the on-premises server infrastructure, including VMware, Windows Server, and SAN.
    • Manage system backups, upgrades, and disaster recovery.
    • Oversee the network, including firewalls, switches, wireless LAN, VLANs, VPN, and ISP services, ensuring secure and reliable connectivity across the organization. 
    • Provide expert troubleshooting and resolution for server, application, and network issues.
  • Cloud Migration & Integration:
    • Act as technical lead for the Cemetery's migration from on-premises IT systems to cloud-based solutions, focusing on IaaS and SaaS platforms such as Microsoft Azure, Microsoft 365, and business-specific tools.
    • Work with the Director of IT to develop a cloud adoption roadmap.
    • Oversee the integration of cloud services with on-premises systems to ensure security and seamless workflows, improving the efficiency of business operations.
    • Monitor and optimize cloud usage, ensuring efficient resource allocation and cost management.
  • Planning:
    • Create project proposals to ensure availability, scalability, and security of IT infrastructure, considering business requirements and evolving technology.
    • Assist with the preparation and management of budgets related to infrastructure and cloud services.
  • Performance Monitoring & Optimization:
    • Proactively monitor the performance of legacy and cloud infrastructure, identifying and resolving issues before they impact business operations, leveraging automation wherever practical.
    • Conduct regular system audits, performance reviews, and assessments to ensure all systems meet internal and regulatory standards.
    • Optimize server and network configurations to maximize uptime, reliability, and responsiveness.
  • Project Management & Collaboration:
    • Lead staff and contractors in implementing infrastructure projects, including server migrations, cloud adoption initiatives, and network upgrades, ensuring they are completed on time and within budget.
    • Collaborate with cross-functional teams to ensure successful project execution.
  • Security & Compliance:
    • Ensure that all systems, both on-premises and in the cloud, comply with industry standards, best practices, and regulatory requirements.
    • Implement and manage security measures, including encryption, network segmentation, vulnerability management, and disaster recovery plans.
    • Implement and maintain network security protocols, including configuration management, IDS/IPS, and multi-factor authentication (MFA).
    • Work closely with other members of the IT team to protect against potential cyber threats and breaches.
  • Vendor & Contract Management:
    • Coordinate the procurement of hardware, software, and cloud services, ensuring cost-effective purchasing decisions.
    • Manage relationships with third-party vendors and cloud service providers, ensuring SLAs are met and contracts are effectively negotiated.
  • General:
    • As with all Cemetery staff, occasionally assist as needed with Cemetery functions including special meetings, conferences, Friends events and public programs.
    • Demonstrate responsible stewardship for the environment when planning and implementing all duties incorporated in job description.

REQUIRED QUALIFICATIONS:
  • Bachelor’s degree in information technology, computer science, or a related field; a combination of other degrees, experience, and/or certification may supersede this requirement.
  • Minimum of 7 years of experience in IT systems administration, networking, and infrastructure management, specifically encompassing:
    • Windows system administration, virtualization technologies (VMware), Windows server hardware, and iSCSI SANs.
    • IaaS platforms (preferably Microsoft Azure) including migration, configuration, security, and management.
    • Administration of Microsoft 365 and Microsoft SharePoint.
    • Hybrid on-premises/cloud environments. 
    • Network architecture and management, including TCP/IP, firewalls, routing, VLANs, switching, Wi-Fi, VPNs, and network monitoring.
    • System and network monitoring tools.
    • Troubleshooting techniques.
  • Experience operating under security standards including PCI-DSS, Mass. 201 CMR 17.00, NIST SP 800, GDPR.
  • Demonstrated success in managing complex projects from concept through execution, on-time and within budget.

OTHER QUALIFICATIONS TO BE CONSIDERED:
  • Certifications in Microsoft Azure, networking specialties, and information security.
  • Familiarity with cloud cost management and optimization practices, specifically in Azure and Microsoft 365 environments.
  • Understanding of email security protocols (SPF, DKIM, DMARC).
  • Skill in SQL Server database administration.
  • Experience with automation tools (e.g., PowerShell, Terraform, Ansible) for system and network provisioning and management.
  • Knowledge of IT service management frameworks such as ITIL.
  • Able to research, understand, and write technical documentation
  • Able to interact effectively with management, staff, and vendors, and to work effectively in technical and cross-functional teams.
  • Willing to handle “on-call” communications (phone, email, text) as required to fulfill duties.
  • Able to handle sensitive records and personal information appropriately.
  • Self-starter with strong initiative and the ability to work independently with minimal direction
  • Must be patient, energetic, creative and flexible as work demands
  • Excellent oral and written communication skills, with the ability to communicate technical concepts to non-technical staff.
  • Excellent organizational skills with the ability to prioritize and handle multiple concurrent tasks.
  • Ability to speak, read, and write fluently in English is required; Spanish proficiency is a plus
  • Willing to work a flexible schedule (early, late, weekends) on occasion as needed to fulfill duties without disrupting Cemetery operations.
  • Willing to perform occasional work on projects outside of the position’s main area of responsibility, to support the Cemetery’s mission.
 

REQUIRED PHYSICAL DEMANDS:
  • Must be able to sit and/or stand for extended periods of work in a typical office environment.
  • Positions themselves to move and access spaces in office work areas, server/network rooms, and mechanical spaces.
  • Frequently moves and rack-installs equipment up to 25 pounds, and up to 50 pounds with a partner.
  • Must have dexterity to manipulate cables, screws, fasteners, zip-ties, and similar items typically used in a server/network environment.


Mount Auburn Cemetery is an equal-opportunity employer.  It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.

 

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