IT Specialist

5 days ago


Dover, United States Back Bay Networks Full time
Job DescriptionJob DescriptionSalary: From $27/hr

Job Description:


As an IT Specialist at Back Bay Networks, you will be the go-to expert for assisting customers with product installation, usage, and implementation. Youll prioritize and respond to a variety of support requests, working remotely and onsite to ensure our clients technology infrastructure remains robust and reliable. Youll handle a broad range of systems, including both MAC and Windows environments, providing technical expertise while maintaining a customer-centric approach.


Responsibilities:


Provide end-user support for product installation, usage, and implementation across MAC and Windows operating systems.

Diagnose and resolve inquiries and issues via phone, email, and remote tools; escalate when necessary.

Perform onsite troubleshooting for issues that cannot be resolved remotely.

Maintain working knowledge of products and services to effectively assist customers.

Document all customer interactions, actions, and resolutions in the appropriate database.

Work with Windows Server 20122019, Active Directory, Exchange, and Office 365 environments.

Communicate customer concerns and issues to relevant internal staff.

Assist with pre-sales technical support, onsite implementation, and training as needed.

Organize and maintain file systems, correspondence, and other records.


Job Requirements:


1-3 years of IT-related experience, including experience with Windows Server, Active Directory, Windows/MAC clients, firewall configuration, and backup technologies.

Strong customer service skills and the ability to interface directly with clients.

Self-starter with the ability to handle a variety of tasks in a fast-paced environment.

Experience working with Windows Desktop and server platforms.

Experience with MAC OS in enterprise environments.

Knowledge of email servers such as Exchange, Gmail, Office 365, etc.

Background check required.


If youre a tech-savvy problem solver with a passion for helping customers and a desire to grow within a collaborative and supportive team, wed love to hear from you