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Application Support Specialist

1 week ago

Beaverton, Oregon, United States Pacific Office Automation Full time
Job Description Job Description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is looking for a Application Support Specialist to join our growing and dynamic IT team at our headquarters in On-Site Beaverton, OR.

The Application Support Specialist provides expertise and technical knowledge about an application or suite of applications. They answer queries and resolve issues with software applications and escalate or close tickets as necessary. They will also train end users on a variety of applications and create documentation when necessary.

To be successful as a Business Systems Analyst, you will need to be able to work on tight deadlines, be competent in information technology and using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.

Responsibilities:

  • Respond to end user requests by troubleshooting issues or questions regarding managed applications
  • Work with third party vendors to troubleshoot issues without an internal resolution
  • Develop methodology documents based on self-initiated interviews, diagrams, surveys and workflow analysis
  • Research and analyze aspects of existing business practices and procedures
  • Communicate with leadership about common frustrations, hindrances and other issues that interrupt workflow
  • Improves systems by studying current practices and recommending design modifications.
  • Create detailed plans for execution and implementation of new processes
  • Work with a project manager, coordinator or leadership to develop new project plans and see them through to completion
  • Technical support for our Company Tools.
  • Answer queries and resolve issues with software applications and escalate or close tickets as necessary.
  • Assist in the design of new information systems by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
  • Helps to define project requirements by identifying project milestones, phases, and elements
  • Provides references for users by writing and maintaining user documentation; providing support and training to users.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.

Business Systems Analyst Requirements:

  • Associate degree in business administration, project management, information technology management or a combination of transferable skills and experience.
  • 1-3 years' experience managing small to mid-sized projects
  • Exceptional verbal, written and presentation skills.
  • Ability to work effectively both independently and as part of a team.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Ability to develop schedules and status reports.
  • Ability to work on tight deadlines.

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA/HSA programs
  • $21-$24/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.

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