Technical Specialist- Expert
4 days ago
Location: Raleigh, NC
Duration: 12+ Months
Job Description:
The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Cadence Enterprise Scheduling & Prelude Registration. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.
Key Responsibilities:
- Serve as the primary support contact for the application's end-users.
- Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
- Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
- Evaluate hardware availability and software requirements.
- Identify issues that arise in the application and working to resolve them.
- Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.
- Identify and implement requested changes to the system.
- Serve as a liaison between end users' workflow needs and Epic implementation staff.
- Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
- Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
- Review the status of projects and issues on an ongoing basis with leadership.
- Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
Skills:
SkillRequired / DesiredAmountof ExperienceCertified by Epic in Cadence Enterprise Scheduling & Prelude Registration.Required5YearsEpic implementation or operations support experienceRequired8YearsHealth IT experienceRequired8YearsFamiliarity with Epic tools: CadenceRequired5YearsUnderstanding of the operational practices of scheduling and payer authorization, including provider scheduling & medical record flow for appointmentsRequired8YearsKnowledge of areas that integrate with Cadence,including check-in, registration, benefits, referrals, PCP assignment, and ordersRequired5YearsThorough knowledge of assigned data and the use of its systems via developing through test plans/scenariosRequired8YearsFamiliarity with health plan concepts and workflowsRequired5YearsWorking knowledge in application development and system integrationRequired8YearsSkilled in enterprise systems and familiarity with best business practices related to systemsRequired8YearsFamiliarity with legal requirements and operational policies related to patient and family privacy practicesRequired5YearsWorking knowledge of security protocols for systems utilizedRequired8YearsWorking knowledge of the current architecture of systems and information to troubleshoot problemsRequired8YearsWorking knowledge of the business functions and system needs of unit to develop working specifications for software application solutionsRequired8YearsAbility to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updatesRequired8YearsExperience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and qualityRequired8YearsCoordinate and direct computer systems and application design and developmentRequired5YearsExperience in assessing user needs through discussion with customerRequired8YearsAble to convey technical information to client and promote understanding of relevant issuesRequired8YearsSoftware quality assurance/testing experienceRequired8Years
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