Guest Care Sales Specialist

7 days ago


Bridgeville, United States Mr. Tire Auto Service Centers Full time
Job DescriptionJob DescriptionCompany Description

Monro, Inc.
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.


Destination Monro – Your Career is Here
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.  Destination Monro – Your career is here.

Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  Pay $16.00 - $18.00 per hour based on experience.

 

Duties & Responsibilities:

 

  • Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers. 
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

 

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.


Additional Information

Benefits

  • Paid vacation and holidays for Full-Time Teammates 

  • Reimbursement for ASE Certifications   

  • Reimbursement for State Inspection Licenses, where applicable   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

 

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Bridgeville, Pennsylvania, United States Ulta Beauty Full time

    About Ulta BeautyWe are a leading beauty retailer that offers a wide range of products and services. Our goal is to provide our guests with an exceptional shopping experience.Job SummaryWe are seeking a skilled and customer-focused individual to join our team as a Beauty Advisor. As a Beauty Advisor, you will be responsible for providing exceptional guest...

  • Topgolf Associate

    2 days ago


    Bridgeville, Pennsylvania, United States Topgolf Full time

    Company Overview: Topgolf offers an unparalleled entertainment experience that combines technology, food, and drink in a unique and exciting way. As a Golf Services Associate, you will play a critical role in ensuring our guests have an unforgettable time.">Job Responsibilities: Greet and engage with guests, answer questions about our services and...


  • Bridgeville, Pennsylvania, United States Ulta Beauty Full time

    **Job Summary**The Beauty Consultant will provide an exceptional shopping experience for guests by offering personalized beauty advice, recommending products and services, and driving sales growth through effective communication and relationship-building.Key Responsibilities:Greet each guest entering the store in a friendly and welcoming manner.Determine...


  • Bridgeville, Pennsylvania, United States Giant Eagle Full time

    Giant Eagle: About the RoleWe are seeking a dedicated and detail-oriented individual to join our team as a Sales Floor Representative. As a key member of our store staff, you will be responsible for maintaining a clean and organized sales floor environment.Key Responsibilities:Replenish products on the shelf, ensuring code dating procedures are followedRing...


  • Bridgeville, Pennsylvania, United States Giant Eagle Full time

    About the OpportunityGiant Eagle Inc. is more than just a food, fuel, and convenience retailer – we are a community of diverse and talented Team Members. As a Carnivore Product Specialist, you will be part of a dynamic team that values teamwork, mutual respect, and open communication. Your primary responsibilities will include cutting meat and other...


  • Bridgeville, Pennsylvania, United States Ulta Beauty Full time

    At Ulta Beauty, we're seeking a skilled Luxury Cosmetics Sales Expert to join our team. About the Job:We offer an estimated salary of $42,000 - $52,000 per year, depending on experience.Key Responsibilities:Acknowledge and greet guests with friendly and courteous service.Inform guests about current promotions, events, and services within the store.Meet or...


  • Bridgeville, Pennsylvania, United States European Wax Center Full time

    Job Summary:">We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at European Wax Center. As a Front Desk Associate, you will be responsible for providing exceptional customer service, creating a welcoming atmosphere, and working effectively as part of a team to achieve sales goals.">Key Responsibilities:">Provide...


  • Bridgeville, Pennsylvania, United States O. A. Newton Full time

    Job Overview:O. A. Newton's Farm and Ranch store is seeking an experienced sales professional to join our team in Bridgeville, DE. As a Farm and Ranch/Agricultural Sales Associate, you will be responsible for providing exceptional customer service and ensuring a great shopping experience for our guests.Key Responsibilities:* Greet customers and create a...

  • Sales Associate

    2 months ago


    Bridgeville, United States GetGo Café + Market Full time

    Job Summary The WetGo Sales Representative creates an engaging, informative interaction with all car wash customers, and is the primary sales driver of the WetGo “Unlimited” car wash subscription. The ideal candidate for the role is energetic and outgoing, is a great communicator, is not averse to being outside in various elements, and is driven to sell,...

  • Sales Associate

    2 weeks ago


    Bridgeville, United States GetGo Caf + Market Full time

    Job Summary The WetGo Sales Representative creates an engaging, informative interaction with all car wash customers, and is the primary sales driver of the WetGo Unlimited car wash subscription. The ideal candidate for the role is energetic and outgoing, is a great communicator, is not averse to being outside in various elements, and is driven to sell, sell,...

  • Sales Associate

    2 months ago


    Bridgeville, United States GetGo Caf + Market Full time

    Job Summary The WetGo Sales Representative creates an engaging, informative interaction with all car wash customers, and is the primary sales driver of the WetGo Unlimited car wash subscription. The ideal candidate for the role is energetic and outgoing, is a great communicator, is not averse to being outside in various elements, and is driven to sell, sell,...


  • Bridgeville, Pennsylvania, United States Xponential Fitness Full time

    ResponsibilitiesAs a Fitness Studio Coordinator, your primary responsibility will be to provide an exceptional member experience, execute sales and hospitality processes, and maintain an acceptable level of personal sales production. You will work collaboratively with studio management and franchise owners to ensure the success of our fitness studio.You will...


  • Bridgeville, United States Valvoline Instant Oil Change Full time

    Vehicle Service Specialist at Valvoline Instant Oil Change summary: As a Vehicle Service Specialist, you will provide customer service while performing preventative maintenance on vehicles to ensure safety on the road. Your role includes oil changes, fluid checks, tire rotations, and various safety inspections, all while fostering a welcoming environment...


  • Bridgeville, Pennsylvania, United States Care Team Solutions Full time

    Job OverviewCare Team Solutions is seeking a skilled travel nurse to join our team for a challenging opportunity in an ICU setting. As a critical care nurse specialist, you will be responsible for delivering high-quality patient care and contributing to a dynamic healthcare team.ResponsibilitiesThis travel nursing job requires the selected candidate to...


  • Bridgeville, Pennsylvania, United States Valvoline Instant Oil Change Full time

    About UsAt Valvoline Instant Oil Change, we're passionate about providing top-notch services to our guests. As a Vehicle Service Specialist, you'll be an integral part of our team, ensuring customer safety on the road while delivering exceptional service.Our CommitmentWe're dedicated to fostering a welcoming workplace that values diversity and inclusivity....


  • Bridgeville, United States Valvoline Instant Oil Change Full time

    Vehicle Service Specialist at Valvoline Instant Oil Change summary: As a Vehicle Service Specialist at Valvoline Instant Oil Change, you will provide excellent customer service while performing essential preventative maintenance on vehicles. You will receive on-the-job training to learn various skills, including oil changes, tire rotations, and safety...

  • Car Wash Sales

    2 weeks ago


    Bridgeville, United States GetGo Caf + Market Full time

    Job SummaryThe WetGo Sales Representative creates an engaging, informative interaction with all car wash customers, and is the primary sales driver of the WetGo Unlimited car wash subscription. The ideal candidate for the role is energetic and outgoing, is a great communicator, is not averse to being outside in various elements, and is driven to sell, sell,...

  • Car Wash Sales

    3 weeks ago


    Bridgeville, United States GetGo Café + Market Full time

    Job SummaryThe WetGo Sales Representative creates an engaging, informative interaction with all car wash customers, and is the primary sales driver of the WetGo “Unlimited” car wash subscription. The ideal candidate for the role is energetic and outgoing, is a great communicator, is not averse to being outside in various elements, and is driven to sell,...


  • Bridgeville, United States Valvoline Instant Oil Change Full time

    Entry Level Vehicle Service Specialist at Valvoline Instant Oil Change summary: As an Entry Level Vehicle Service Specialist, you will provide exceptional customer service while performing essential preventative maintenance on vehicles to ensure guest safety. You'll receive comprehensive training to develop skills such as oil changes, fluid checks,...

  • Beauty Consultant

    24 hours ago


    Bridgeville, Pennsylvania, United States Ulta Beauty Full time

    **About the Role**We're looking for a highly motivated and customer-focused individual to join our team as a Beauty Consultant at Ulta Beauty.As a key member of our sales team, you'll be responsible for providing exceptional customer service and ensuring that each guest leaves the store satisfied with their purchase. This includes:Making eye contact and...