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IT Support Technician

1 week ago


Austin, United States Four Hands Full time
Job DescriptionJob DescriptionDescriptionHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 13 times and being one of Austin’s Top Workplaces for 2018, 2021, and 2022 which couldn’t have been possible without our employees.   

Our Employees matter and so do their careers at Four Hands, we know that our employees are our greatest strength. We strive to support and create an all-inclusive learning environment to equip our employees with the knowledge, skills, and abilities that will help foster their personal and professional attributes. Valuing the whole person is what Four Hands is all about.  

We are seeking an IT Support Technician who will provide first-line support to internal users via messages, emails, calls, and in-person requests for all initial troubleshooting of network, hardware, and software issues. This role will also own device management and imaging and exhibit a strong focus on customer service and timely resolutions. 
​​In This Role​
  • Create new tickets for issues and requests; working to resolve existing tickets in the queue with thoroughly documented notes
  • Troubleshoot first-line issues and partner with broader IT team for escalated issues 
  • Follow documented processes, collaborate with the team to improve workflows, and create additional internal and user-facing documentation as needed
  • Regularly follow up with end users on open tickets and communicate resolutions on closed items to ensure service level agreements are met
  • Partner with People & Culture by setting up new employee accounts, email addresses, and permissions/access to ensure a smooth onboarding process
  • Image and configure new computers and devices for new hires
  • Manage the offboarding process, including deactivating accounts, backing up data, and retrieving company assets
  • Create and deploy system images for new and existing hardware
  • Maintain an accurate inventory of all IT assets, including computers, peripherals, and software licenses
  • Track and document assignment of equipment through its lifecycle
  • ​​Uphold our Core Values and be a valuable member of the Four Hands team​ 
  • ​​Other duties as assigned by management 

​​The Ideal Person​
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience is required
  • Basic understanding of Windows OS, Macintosh a plus, and Microsoft Azure
  • Experience with help desk ticketing systems is a plus
  • Familiarity with imaging tools and inventory management software is preferred 
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team