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Service Manager

2 weeks ago

Point Pleasant Beach, New Jersey, United States Onewater Marine Inc Full time
Job Description Job Description

Assistant Service Manager

POSITION SUMMARY

Assistant Service Managers are responsible for the performance of the service department areas as assigned by the Service Manager at their OneWater store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties (Most Important to Least Important)

Percent of the Time

Supports Service Manager to insure the proper scheduling of service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.

Effectively trains technicians to execute successful service processes, to ensure the customer has an excellent service experience.

Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events.

Monitors paperwork process to ensure timeliness and technician bill time daily.

Maintains a clean, safe and environmentally friendly service operation.

Ensures quality control standards meets and exceeds customers' expectations.

Demonstrates timely, high-quality completion of service repair orders as needed.

Successfully resolves customer complaints and problems in a timely manner

Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.

SKILLS

  • Excellent communication skills with customers and industry partners verbally and electronically.
  • Technician efficiency/productivity.

QUALIFICATIONS / REQUIREMENTS

  • At least 2 years of experience in the boating industry
  • Has a continuous learning mindset, develops and maintains a high-level of service knowledge.
  • Achieves or exceeds revenue and profit goals.
  • Exhibits a positive and energetic appearance in the work environment that contributes to the Sales and Service team members' objectives

PHYSICAL DEMANDS

C=Constantly

F=Frequently

O=Occasionally

R=Rarely

(5-8 hrs. /shift)

(2-5 hrs. /sift)

(Up to 2 hrs. /shift)

(Not regular part of job)

Physical Activities

Remaining in a stationary position, often standing or sitting for prolonged periods

C

Repeating motions that may include the wrists, hands and/or fingers

C

Moving about to accomplish tasks or moving from one worksite to another

C

Operating motor vehicle

F

Communicating with others to exchange information

C

Assessing the accuracy, neatness and thoroughness of the work assigned

C

Hearing

C

Talking

C

Seeing

Eye/Hand/Foot Coordination

F

WORK ENVIRONMENT

Environmental Conditions

No adverse environmental conditions expected

Poor ventilation

Hazardous conditions

x

Small and/or enclosed spaces

Noisy environments

How would you best describe the physical demands for this position? (Check only one)

Physical Demands

Sedentary work that primarily involves sitting/standing

☐

Light work that includes moving objects up to 20 pounds

☐

Medium work that includes moving objects up to 50 pounds

☒

Heavy work that includes moving objects up to 100 pounds or more

☐

This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)

DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.