Patient Navigator

4 days ago


Laredo, United States Gateway Community Health Center Full time
Job DescriptionJob Description

DESCRIPTION: Responsible for providing field-based navigation services to address the social determinants of health within patients enrolled in the Lado A Lado Program. Patient navigator must work closely with health educators, health promoters, and data entry clerk.


SUPERVISION: Directly supervised by the Program Manager.


TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.


FUNCTIONS AND RESPONSIBILITIES:

  • Committed to removing patients' barriers to care by identifying needs and critical resources for patients, helping them navigate through health care services and systems, and promoting patient's health.
  • Develop a network with community agencies that provide social services or resources for community members; such as food, transportation, housing, childcare arrangements, etc.
  • Continuously expand knowledge and understanding of community needs, resources, services and programs available.
  • Administer and evaluate results of the Social Determinants of Health questionnaire.
  • Establish and maintain contact with patients to provide referrals and conduct follow-ups.
  • Encourage healthy lifestyles & wellness by educating patients and their families about the developing of habits and behaviors necessary to avoid illness.
  • Develop brochures, visual aids, outlines, and other materials used in teaching and guidance for patients.
  • Functions as part of a team while being self-motivated and self-directed.
  • Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
  • Create and maintain a report of all monthly activities conducted to support patients to achieve their health goals.
  • Maintains strict confidentiality of patient information and patient records.
  • Participate in all required training and education sessions required by the program.
  • Perform other duties as assigned.
  • Work with Lado A Lado staff members to coordinate program activities.
  • Documents data in electronic tracking form as required.

MINIMUM QUALIFICATIONS:

  • Bachelor's degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.
  • College education may be substituted for five years' experience in a healthcare setting.
  • Bilingual in English and Spanish is preferred.
  • Possess means of transportation.
  • Valid Texas Driver's License and minimum liability insurance.

SKILLS AND ABILITIES:

  • Ability to work with individuals or in a group to promote community education and client participation.
  • Ability to effectively communicate in English and Spanish.
  • Ability to interpret, understand and carry out instructions and orders.
  • Ability to work independently and in a team environment.
  • Ability to accept supervision and direction.
  • Must possess basic knowledge of compliance and HIPAA.
  • Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
  • Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
  • Ability to work in a variety of settings and be culturally sensitive and appropriate.
  • Ability to maintain confidentiality of information.
  • Ability to express ideas, problems or concerns clearly.
  • Ability to exercise good judgment in evaluating situations and in making recommendations.
  • Ability to work flexible hours.



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