Level III Systems Engineer
1 day ago
Are you a technology-focused, problem solver individual looking to advance your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level III Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading.
Why Choose Us?
- Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
- A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
- Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
- Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
- Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid-time off, and more.
Responsibilities:
- Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism.
- Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization.
- Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components.
- Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc.
- Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s.
- Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.
Basic working knowledge and understanding of:
- Microsoft Windows version through Windows 10 Operating Systems for desktops & laptops
- Microsoft Office versions through Office 365
- O365 Migrations and Management
- Wireless devices and networks.
- Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.).
- Microsoft Exchange Server and Cloud mail services.
- MS Intune Experience
- Azure VDI
- VMWare
- Implementation of Firewalls
- Implementation of Switches
- Meraki Wireless
- Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
- Backup-related technologies (hardware/software and cloud solutions)
- Security related technologies (multifactor authentication, application control, encryption solutions, etc.)
- Hard Drive Imaging
- Call Center Tools
Requirements:
- Bachelor’s degree in an IT-related discipline or equivalent work experience.
- 5-7 years full-time experience in a technical support role.
- Technical certification in a relevant technology discipline. (preferred)
- Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area.
- Able to work in a fast-paced, high-pressure environment.
- Excellent oral and written communications skills.
- Excellent Customer Service skills.
- Able to interact effectively with all levels of internal and customer contacts.
- Able to work flexible shifts (7am-6pm, M-F, 8:30-5:30 Tues-Sat, 8:30-5:30 Sun-Thurs) and be available for 24x7 off-hours coverage rotation (nights & weekends)
- Salary Range = $90,000 - $105,000
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