Community Warranty Manager II

As a Community Warranty Manager II working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner. Be proficient in data entry into the BuildPro Warranty System Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim Process check requests for building permits and prepare permit submittals and applications Complete customer service requests timely and accurately Prepare and submit building permits High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred Excellent communication skills and ability to ensure customer satisfaction Computer skills and ability to adapt to company systems Possess time management skills Ability to travel locally to meet with homeowners This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to Division/Corporate Office/Community daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects Ability to utilize time management skills, to organize and prioritize tasks Comply with company policies and procedure Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status. We are looking for dedicated professionals that share our values of putting the customer
- and their needs
- first. In addition to a great team atmosphere, career development and advancement opportunities,

we offer
full-time employees an extensive benefits package, to include: ~ Health Care
- Medical/Dental/Visio​​n/Prescription​​ Drug Coverage ~Flexible Spending Accounts ~ Disability Programs ~ Employee & Dependent Life Insurance ~ Vacation & Company Holidays ~ Tuition Reimbursement ~ Home Mortgage Program ~ Employee Assistance Program (EAP)