Audio Visual Communications Specialist

NATURE OF WORK
The Audio-Video Communications Specialist is responsible for maintaining, diagnosing, and repairing complex audio, video, telecommunications, and scoreboard systems at Oriole Park at Camden Yards and M&T Bank Stadium. This position ensures the reliable operation of digital control rooms, LED video boards, production cameras, distributed sound systems, IPTV/MATV, intercoms, voice/data networks, and related cabling infrastructure. The role requires hands-on technical expertise, preventive maintenance, event-day support, coordination with broadcast media, and collaboration with vendors and stadium partners. Work involves both independent troubleshooting and integration with other facility departments to uphold the Maryland Stadium Authority’s high standards of performance and facility operations. Employees in this classification receive moderate supervision or close guidance from the MSA Technical Manager or a designated MSA officer, such as the Assistant Technical Services Manager. 

EXAMPLES OF WORK
(The duties listed below are intended as illustrations of various types of work that may be performed. The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Maintain, troubleshoot, and repair digital video control rooms, large-scale LED video boards, production cameras, content management systems, and HD distribution equipment at major league sports facilities.
• Service distributed sound systems, including amplifiers, speakers, audio mixing consoles, digital signal processors, and networked audio protocols (Dante, MADI, AES67).
• Operate and troubleshoot AV control systems and protocols such as Crestron, Q-SYS, and BSS.
• Perform preventive maintenance, software updates, data backups, and network management for audio, video, and telecommunications systems.
• Support audio/visual engineering needs during sporting and special events, including coordination with broadcast media and vendors.
• Maintain and troubleshoot telecommunications equipment, including phone systems, cabling, and fiber networks.
• Read and interpret blueprints and schematics for AV and low-voltage wiring to integrate new equipment, implement design changes, and troubleshoot system issues.
• Prepare documentation, maintenance records, and reports using central facilities management software.
• Assist in the design, installation, enhancement, and expansion of AV systems, and support procurement of necessary equipment and materials.
• Communicate effectively with vendors, colleagues, and stadium partners to ensure smooth operations and maintain professional standards.
• Enforce wire management policies and integrate with other facility departments for related maintenance tasks.
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPET ENCIES
(The following generally describes the knowledge, skills, and abilities that are required to enter the job or to be learned within a short period of time in order to successfully perform the assigned tasks).

• Comprehensive knowledge of digital and analog audio/video technologies, including production cameras, switchers, servers, routers, and distributed sound systems.
• Knowledge of computer networking fundamentals (TCP/IP, VLANs, routing/switching, firewalls, network security, DHCP, OSI model).
• Knowledge of broadcast and AV control systems and protocols (Crestron, Q-SYS, BSS, Dante, MADI, AES67).
• Knowledge of telecommunications systems, cabling infrastructure, fiber optics, and signal flow.
• Knowledge of preventive maintenance practices and system backup procedures for AV, IT, and telecommunications equipment.
• Skill in diagnosing and repairing complex broadcast, audio, video, and telecommunications equipment.
• Skill in interpreting and updating technical drawings, schematics, and wiring diagrams.
• Skill in using test instruments such as meters, scopes, and monitors for troubleshooting.
• Skill in coordinating with broadcast media and supporting live events with reliable technical operations.
• Strong technical writing and documentation skills for reports, records, and maintenance procedures.
• Ability to perform technical work at heights, in confined spaces, and under physically demanding conditions.
• Ability to communicate clearly and effectively with colleagues, vendors, and stadium partners.
• Ability to prioritize tasks and respond quickly to operational issues, especially during live sporting and special events.
• Ability to work both independently and collaboratively with multidisciplinary facility teams.
• Abilit