Medical Operations Analyst

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. Supports operational analysis and performance management activities related to 811 Call Before You Dig ticket processing, contract locator performance, and damage prevention initiatives. Leads the intake, validation, analysis, and reporting of operational metrics to provide visibility into locate performance, ticket workloads, compliance, and damage trends. Partners with internal stakeholders and external service providers to identify opportunities for improvement, resolve operational issues, and support the protection of Lumen's network. based work-from-home position. Lead the intake, analysis, and reporting of key operational metrics related to 811 ticket volumes, locate performance, compliance, damages, and vendor execution. Monitor and evaluate contract locator performance across multiple regions, identifying trends, risks, and opportunities for improvement. Develop and maintain dashboards, scorecards, and reporting tools that provide visibility into operational performance and support leadership decision-making. Facilitate recurring performance reviews with internal stakeholders and external service providers. Support strategic initiatives aimed at improving 811 ticket management processes, locate quality, and damage prevention performance. Investigate operational issues and escalations, providing data-driven recommendations and corrective actions. Serve as a liaison between Damage Prevention, Network Implementation, Engineering, Operations, and external service providers. 811 ticket volume and workload analysis ~ Intake, validation, and management of operational performance metrics ~ Contract locator performance monitoring and reporting ~ Damage trend analysis and risk identification ~ Development of dashboards, scorecards, and performance reviews ~ Cross-functional collaboration and project support ~ 4+ years of experience in operations, analytics, vendor management, performance management, or related fields with a Bachelor's degree ~Experience working with operational metrics, dashboards, and performance scorecards ~ Strong communication skills and ability to influence stakeholders through data-driven insights This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. LI-Remote If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. All legitimate job openings will be posted on our official website or communicated through official company email addresses.