Account Director Senior

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Account Director Senior is responsible for identifying, developing, and expanding sales opportunities across assigned Public Sector accounts, including DoD, DISA, Federal Civilian, and related government agencies. This role builds and maintains strategic customer relationships, develops account plans and pursuit strategies, manages a qualified opportunity funnel, and coordinates internal resources to deliver technology solutions that support customer mission priorities. The position requires strong government sales experience, disciplined account management, and the ability to navigate complex procurement, contracting, and stakeholder environments. Develop and execute strategic account plans for assigned Public Sector accounts, including customer profiling, positioning strategy, opportunity development, stakeholder mapping, and long-range account growth plans. Identify, qualify, and advance new sales opportunities through customer engagement, networking, lead generation, RFx evaluation, proposal development, and coordinated pursuit planning. Build, manage, and grow customer relationships to retain existing revenue, expand account penetration, and increase total customer spend through cross-sell and up-sell opportunities. Maintain a strong understanding of government procurement policies, contract vehicles, buying cycles, and acquisition processes relevant to assigned accounts.
* Articulate the competitive landscape, industry trends, customer mission needs, and Lumen’s value proposition across telecommunications, IT solutions, managed services, professional services, and related offerings. Coordinate with internal partners, including business development, capture, proposal, marketing, pre-sales engineering, product management, legal, contracts, and finance, to support account strategy and pursuit execution. Develop customer proposals, presentations, and business case materials that clearly address technical, contractual, commercial, and management requirements. Manage an accurate and detailed Salesforce funnel, including weekly forecasts, opportunity updates, revenue outlooks, and quota attainment tracking. Stay current on emerging technologies, customer modernization priorities, and solution application areas to identify new opportunities and strengthen consultative selling conversations. Represent the company professionally in customer meetings, industry events, and account engagements, with travel required as business needs dictate. Knowledge of telecommunications, IT solutions, managed services, professional services, advisory, consulting, or project-based solution sales. ~ Strong understanding of government acquisition processes, contract vehicles, procurement policies, and competitive drivers. ~ Experience building account plans, managing executive-level customer relationships, and navigating complex stakeholder environments. ~ Proven ability to develop customer proposals, deliver presentations, negotiate contracts, and sell consultatively through close. ~ Experience with Salesforce.
Strong written and verbal communication, presentation, organization, and time management skills. ~ Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. ~ Travel required; role may require significant time conducting sales activities outside the office. This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regardless of race, color, anc