Auto Warranty Customer Service Retention

4 days ago


Santa Ana, United States Daskowski Enterprises Full time
Job DescriptionJob DescriptionWe are seeking a Vehicle Service Contract Retention Specialist Agent to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Hours are from 8 a.m. - 5 p.m.
NO REMOTE, this is in house only with a one hour lunch and 2 10 minutes.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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