Customer Service Representative

6 days ago

Augusta, Maine, United States Mr. Handyman of West Augusta - Thompson Full time
Job Description Job Description

About Us:

At Mr. Handyman of West Augusta - Thomson, we take pride in providing top-notch home improvement, repair, and maintenance services to our customers. Our team is committed to delivering exceptional service with a friendly and professional approach.

We are looking for a Customer Service Representative (CSR) who is highly organized, customer-focused, and adaptable in a fast-paced environment. If you thrive in a dynamic setting, enjoy working with people, and can seamlessly shift between tasks, we'd love to have you on our team

Responsibilities:

  • Answer and manage inbound calls, emails, and online booking requests promptly and professionally.
  • Provide friendly and knowledgeable customer support, addressing inquiries, scheduling appointments, and handling service requests.
  • Assist technicians in the field by relaying messages, updating schedules, and coordinating job details.
  • Maintain accurate customer records, job details, and schedules using our internal systems.
  • Communicate effectively with customers regarding service timelines, technician arrivals, and follow-up needs.
  • Process payments, invoices, and other administrative tasks as needed.
  • Collaborate with the team to ensure seamless operations and customer satisfaction.

Qualifications:

  • Prior customer service experience required, preferably in a service-based industry.
  • Experience with ServiceTitan is a plus but not required—training will be provided.
  • Strong multitasking skills with the ability to shift between phone calls, emails, and technician support.
  • Excellent communication and problem-solving abilities.
  • Proficiency with computers and scheduling software.
  • A positive attitude and commitment to exceptional customer service.

Benefits:

  • Competitive pay based on experience.
  • Paid training and career growth opportunities.
  • A supportive and friendly work environment.
  • Paid time off and other benefits (if applicable).

If you're a motivated, customer-oriented professional looking for a great team environment, apply today to join Mr. Handyman of West Augusta - Thomson

Company Description Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades.Company Description Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades.

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