Warehouse Office Manager

3 days ago


Hazleton, United States RemX Full time
Job DescriptionJob Description

Temporary for 6-8weeks

Hours: 7am - 3:30pm (7am to 5:30pm Mon-Fri)

NO SNOW DAYS

 

Must have the experience listed below, no exceptions:

  • Warehouse Management System (WMS) is a cloud-based, real-time solution that helps optimize warehouse processes.
  • Extensive customer service experience
  • Account Management Experience
  • Experience with Customer Facing Software
  • Understand billing structures and operations
  • Lot codes/identities knowledge
  • Cold Storage Experience (E.I. Americold, US Cold Storage)

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Align customer service and administration efforts within a cold storage facility and coordinate operational and sales efforts with other leaders.
  • Oversee customer service coordinators performance on day-to-day operations; plans and schedules the workforce according to facility projections, budgets and forecasts, including authorization of overtime, ensuring wage/hour compliance to meet daily operational demands including training, verifying certifications and qualifications, and monitoring individual employee productivity levels.
  • Lead by example by living the company values of Integrity, Accountability, Transparency, Impact, Humility, and Community.
  • Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
  • Deliver exceptional customer service at all times, to all customer accounts, making daily sales calls and fielding incoming calls from high need/volume customers; recommend additional items to customer, address customer concerns and issue customer credits for spoiled and/or returned goods and support the sales functions.
  • Apply conflict resolution skills and negotiation skills to interactions with employees and customers; provide performance review input, write up and delivery.
  • Initiates or assigns special projects or new procedures as outlined by management, evaluates effectiveness in daily operations.
  • Implement corporate and departmental policies, procedures, and service standards that align with company goals, mission, and vision.
  • Hire, coach and manage a staff of customer service and/or administrative workers. Coordinate coverage as needed.
  • Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
  • Participate in the hiring process and support employee relations efforts as needed.
  • Perform other duties and special projects as needed.

 

QUALIFICATIONS

  • Associates degree or equivalent required. Relevant advanced degree preferred.
  • Two to five years of warehouse office experience and/or leadership experience.
  • Strong analytical skills and ability to interpret and communicate data.
  • Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
  • Proficient in MS Office, including Excel, Word, PowerPoint, and Teams.
  • Must be proficient with verbal and written communication.


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