Field Services Technician
4 days ago
Field Service Technician
Salary Range: $45,000 - $60,000
Hours: Full time, M-F, 8am-5pm
Location: Valley View, OH
Description:
· Travel to customer site to do start-up and training, and technical support for Visi-Trak’s process monitoring and control systems and sensors and software products. Individual will work with Visi-Trak Engineers and Field Service personnel until fully trained to work in the field. Will initially be trained in the assembly and testing and troubleshooting of Visi-Trak’s computer monitoring and control systems.
· Provide remote technical support via phone, e-mail and TeamViewer for Visi-Trak’s customers who call or e-mail with questions or issues related to their Sense, Monitor, or Control Systems and other Visi-Trak products.
· Work closely with Visi-Trak sales personnel in the U.S. to assist with trade shows and demonstrations and other projects related to securing new business.
· Work closely with Visi-Trak Software and Hardware Engineers to resolve quality issues with Visi-Trak’s systems (hardware and software issues).
· Assist with the development of new software and hardware users’ manuals, site preparation manuals, and training manuals.
· Test and troubleshoot/repair new circuit boards.
· Test and set up new systems including program loading and configuration.
· In house electrical testing & research.
· Evaluate, upgrade, and repair systems and components.
· Troubleshooting and repair of products that are returned for evaluation. 7. Help with prototyping projects and testing new releases for our application software programs.
Skills:
· Associates degree in electronics or related, applicable field or equivalent military training.
· Engineering degree is a plus.
· Ability to speak English.
· IT and/or Computer Skills is a plus.
· Ability and willingness to travel and work in die casting plants. Ability to evaluate evidence and synthesize appropriate action plans.
· Ability to diagnose and solve technical issues (software & hardware).
· Mechanical aptitude/experience a plus.
· Strong customer service skills.
· Self-motivator and willingness to take initiative when necessary.
· Good attitude and willingness to learn and be a team player.
· PLC/HMI experience is a plus.
Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.-
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