Assistant Manager

1 day ago

Springfield, United States Storage Partners, LLC Full time
Job DescriptionJob Description

Assistant Manager – Self-Storage Operations

Are you ready to combine your customer service expertise with your passion for sales and operations? This Assistant Manager position is an exciting opportunity to grow your skills in a dynamic and supportive environment. You’ll play a key role in ensuring customer satisfaction, maintaining a high-performing facility, and supporting the company’s business objectives.

Key Responsibilities

  • Customer Engagement & Sales:

    • Develop relationships with customers to understand their unique storage and supply needs.
    • Effectively lease storage units and sell retail materials using a needs-based sales approach.
    • Guide new customers through the rental process and support long-term clients with renewals in line with company policies.

  • Facility Maintenance & Operations:

    • Conduct regular walk-throughs to ensure the facility is clean, safe, and customer-ready.
    • Perform general maintenance tasks, including landscaping, painting, custodial duties, and basic repairs.
    • Self-identify and address facility needs, such as lock checks, vendor escorting, and waste removal.

  • Administrative Duties:

    • Process customer transactions using the Point-of-Sale (POS) system and prepare daily bank deposits.
    • Manage customer accounts, handle inquiries, and resolve conflicts professionally and efficiently.
    • Maintain detailed records and communicate potential issues or changes to the appropriate representative to minimize business impact.

Physical Requirements/Work Environment

  • Regularly lift items up to 50 lbs. and perform physical tasks such as kneeling, crouching, climbing, and operating tools.
  • Work in tight spaces like storage units and on elevated surfaces such as ladders and roofs.
  • Be comfortable working outdoors and in various weather conditions.
  • Basic computer skills, with the ability to see and use a computer at an intermediate level.

What We’re Looking For

  • A positive, outgoing personality with a genuine passion for helping people.
  • Strong customer service and communication skills, with the ability to resolve issues promptly and professionally.
  • Sales aptitude and a desire to connect with customers to offer tailored solutions.
  • Detail-oriented with excellent organizational and time management skills.
  • A willingness to perform hands-on maintenance and cleaning tasks as needed.

Qualifications

  • Valid driver’s license with access to reliable transportation.
  • Ability to work Saturdays (we are closed on Sundays).
  • Desire to learn and grow within the company.

Join us in creating an exceptional experience for our customers while maintaining a welcoming and well-maintained facility. If this sounds like the perfect opportunity for you, apply today

Company DescriptionAbout Storage Partners, LLC:

We pride ourselves on keeping extremely well-maintained properties – everything from mowed grass, painted curbs and reliable lighting to the overall cleanliness of our facilities. Our clients have the choice between drive-up units, climate-controlled walk-up units and parking spaces, short-term or long-term rentals and on-line or in-person management – all in a safe and secure environment. Founded by two military, law enforcement and firefighter veterans in 2002, Storage Partners, LLC continues to be family owned and operated today. We empower our employees to take ownership and make decisions to provide a personalized and efficient service to our clients.Company DescriptionAbout Storage Partners, LLC:\r
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We pride ourselves on keeping extremely well-maintained properties – everything from mowed grass, painted curbs and reliable lighting to the overall cleanliness of our facilities. Our clients have the choice between drive-up units, climate-controlled walk-up units and parking spaces, short-term or long-term rentals and on-line or in-person management – all in a safe and secure environment. Founded by two military, law enforcement and firefighter veterans in 2002, Storage Partners, LLC continues to be family owned and operated today. We empower our employees to take ownership and make decisions to provide a personalized and efficient service to our clients.

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