Program Mentor

4 days ago

Brighton, United States Economic Mobility Pathways, Inc Full time
Job DescriptionJob Description

POSITION TITLE: Program Mentor


Who is EMPath?
Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same.

As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.


ABOUT THE ROLE:
The Program Mentor (Economic Mobility Coach) goes beyond case management and is the primary point of contact and part of a dynamic team co-investing with participants, using Mobility Mentoring®—an internationally recognized economic coaching approach, with goal-setting at its center. This position provides essential in-person direct services.

This position will be reporting to the Director of Residential and Program Mentoring.

RESPONSIBILITIES:

  • Assists participants with housing placement opportunities on a daily basis.
  • Provides one-to-one Mobility Mentoring coaching to participants on goals related to upward economic mobility, including housing, budgeting, career and education, child care, health care, and more.
  • Conducts detailed assessments to identify each family’s strengths and needs and establishes individual mobility goals, while monitoring and documenting progress on individualized plans.
  • Maintains a strong sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time with sound reasoning.
  • Communicates effectively to a wide array of audiences from participants to external stakeholders.
  • Adheres to Executive Office of Housing and Livable Communities (EOHLC) contractual requirements.
  • Completes weekly accurate and timely service documentation; maintains data management records and assists with program reporting tracking elements.
  • Cooperates with participants to resolve challenges and makes referrals to EMPath specialists in areas where more intense support is needed.
  • Utilizes a trauma-informed and trust-centered orientation coaching strategy.
  • Maintains resourcefulness and ensures referrals are made in collaboration with internal and external resources.
  • Follows all EMPath and Executive Office of Housing and Livable Communities (EOHLC) policies and procedures, including emergency preparedness, fitness of habitability, and others as required.
  • May occasionally accompany participants to offsite appointments.
  • Other duties as assigned.

SKILLS AND COMPETENCIES:

  • Bachelor’s degree is preferred.
  • 1-3 years of experience in case management, direct homeless services, or life skills coaching.
  • Bilingual in Haitian-Creole required.
  • Basic understanding of coaching, motivational interviewing, and mentoring practices and skills.
  • Basic knowledge of case management principles and community resources.
  • Cultural competency and ability to establish effective professional relationships with a diverse group of clients.
  • Knowledge of homelessness, housing subsidies, and other housing issues.
  • Strong mediation, crisis intervention, negotiation, verbal and written communication skills.
  • Ability to handle a variety of assignments and have flexibility to work some evenings if necessary.
  • Strong organizational skills and high level of attention to detail.
  • Excellent Microsoft Office skills.

WORKING HOURS:

Program Mentors work a four-day, nine-hour/day work week; the specific day off will be coordinated with the team to ensure adequate program coverage at Hastings House.

Working hours offer some flexibility in covering the core hours of 8 am to 7 pm. Occasional evening hours may be needed to support programming or community meetings. Flexible hours are available depending on program coverage needs.

While primarily onsite, Program Mentors may occasionally accompany participants to offsite housing appointments. Hybrid work is not available for this role.

WHY EMPATH?

  • The meaningful work The organization and your colleagues are committed to disrupting poverty and supporting families as they work towards their biggest goals.
  • Collaborative team environment You’ll join a team that values teamwork and shares knowledge and ideas – all working towards shared goals for helping families move out of poverty.
  • Learning – We are a learning culture. We offer person-centered professional development, Mobility Mentoring® certification for all mentors, and tuition reimbursement.
  • Work-life balance for essential workers: EMPath offers a four-day, nine-hour/day work week for all direct services roles where staffing levels allow.
  • Benefits: Tuition assistance, retirement planning, and competitive healthcare benefits.

PAY TRANSPARENCY:
This hourly role has an annualized salary range of $50,000 - $54,000, depending on experience.

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability, or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.

All offers of employment at EMPath are contingent upon clear results of a thorough background check.

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