Claims Supervisor

Job DescriptionJob Description**This role is onsite at our Roslyn, NY or Rochester, NY office, with the option for a hybrid schedule after the training period. **

General Summary: Responsible for the supervision, training and development of Claims Department staff, relaying and supporting senior management objectives, ensuring that best practices and the claims processing guidelines are followed on a continual and comprehensive basis, providing financial monitoring/management, and evaluating and improving departmental processes.

Essential Duties & Responsibilities:

• Must display leadership through individual actions and collaboration with other senior claim staff, modeling cooperative and appropriate behavior for staff through action.

• Ensure that claims technical and administrative aspects of claims handling, including case summaries, diary maintenance, reserve adequacy, trial management and other necessary duties are completed timely and professionally.
• Use company provided tools and systems such as diary, notes, and SAP reports
• Ensure that staff is focused on data integrity and accuracy in maintaining all aspects of claims handling.
• Provide opportunities for growth and feedback for high preforming as well as staff in need of guidance.
• Identify/utilize high-potential staff in departmental projects.
• Develop training action plans to address any deficiencies identified during file audits.
• Continually evaluate the claim process and assist in developing process strategy with a goal of improving process efficiency.
• Maintain regular and prompt communication with all external and internal business partners.
• Review required management reports for accuracy, grammar, and relevant information.
• Assist senior management with claims payment forecast and provide monthly highlights to senior claims management.
• Maintain individual diary of noteworthy files within their team and hold regular strategy round tables with claims management and/or counsel.
• Maintain appropriate open/close ratio.
• Other duties as assigned.

Education & Qualifications:

• 4-year college degree required; attorney preferred.

• Technical competency and leadership necessary for supervisory position; 3+ years of supervisory experience preferred.
• Compelling mix of professional achievement, prior leadership experience and professional credentials.
• Strong interpersonal skills, sound judgement, overall understanding of all aspects of insurance including, coverage, liability and damage analysis, reinsurance, and claims file management.
• Ability to effectively communicate with others in a professional manner.
• Must demonstrate ability to maintain an effective working relationship with all external and internal business partners.

The actual compensation for this position will be determined by experience and other factors permitted by law.

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