Customer Service Reviewer

4 days ago

Dallas, United States Intricate Full time
Job DescriptionJob Description

We are committed to providing exceptional products/services while maintaining a stellar reputation. As we continue to grow, we’re looking for talented individuals who are passionate about customer service, reviews, and analytics to help us stay at the forefront of our industry.

Position Overview:
We are seeking a dedicated Customer Service Reviewer & Analytics Specialist to help drive our customer experience to the next level. This role will involve monitoring, analyzing, and responding to customer feedback across various platforms, ensuring that our reviews are top-notch, and utilizing data insights to enhance customer satisfaction. The ideal candidate is a proactive communicator who thrives in a fast-paced environment and is committed to elevating our brand’s reputation.

Key Responsibilities:

  • Customer Review Monitoring: Regularly track and monitor customer feedback on multiple platforms (e.g., review sites, social media, surveys) to ensure all reviews are addressed promptly and appropriately.
  • Customer Interaction: Engage with customers through emails, calls, and chat to resolve issues, answer questions, and ensure satisfaction with our products/services.
  • Data Analysis: Analyze customer service data and review trends to identify areas of improvement. Use analytics to make recommendations for enhancing customer experience.
  • Performance Metrics: Develop and track key performance indicators (KPIs) related to customer feedback, response times, and satisfaction.
  • Reporting: Prepare regular reports on customer sentiment, review scores, and satisfaction levels to share with leadership, using insights to drive improvements.
  • Continuous Improvement: Work closely with the customer service, product, and marketing teams to share insights and help implement strategies to improve the overall customer experience and brand reputation.
  • Problem Solving: Address escalated customer complaints or negative reviews, ensuring resolution and positive outcomes for both the customer and the company.

Required Skills and Qualifications:

  • Proven experience in customer service, review management, or a related field.
  • Strong communication skills, both written and verbal, with a friendly and professional demeanor.
  • Experience with review management platforms and analytics tools.
  • Data-driven mindset with the ability to analyze trends and extract actionable insights.
  • Ability to work independently, multitask, and prioritize tasks in a fast-paced environment.
  • A proactive and solution-oriented approach to problem-solving.
  • Attention to detail and a strong sense of accountability.

Preferred Qualifications:

  • Experience in customer service management or customer experience roles.
  • Familiarity with CRM systems and customer feedback tools.
  • Knowledge of SEO and how it relates to online reviews.
  • Experience with social media monitoring and engagement.

Why Work With Us?

  • Join a growing company with a commitment to excellence.
  • Opportunity to make a direct impact on our customer experience and brand reputation.
  • Collaborative, dynamic, and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunity for career growth and professional development.

 

Company DescriptionWe believe that creativity knows no bounds. Here’s why you should consider joining our team:
Innovative Culture: We foster an environment where fresh ideas are encouraged and collaboration thrives. Your voice matters here, and you’ll have the opportunity to contribute to exciting projects that push creative boundaries.

Diverse Projects: Work on a wide range of projects across various industries, allowing you to expand your skills and portfolio.

Growth Opportunities: We are committed to your professional development. Intricate offers resources for continued learning, mentorship programs, and opportunities for advancement within the company.

Passionate Team: Join a team of like-minded individuals who are just as passionate about design as you are. Share knowledge, inspire one another, and grow together in a supportive atmosphere.

Work-Life Balance: We understand the importance of balance. With flexible working hours and a focus on well-being, we ensure that our team can thrive both professionally and personally.

Impactful Work: Your designs will not only showcase your talent but also contribute to projects that make a difference. Be part of a company that values creativity and aims to leave a positive impact on the community and beyond.Company DescriptionWe believe that creativity knows no bounds. Here’s why you should consider joining our team:\r
Innovative Culture: We foster an environment where fresh ideas are encouraged and collaboration thrives. Your voice matters here, and you’ll have the opportunity to contribute to exciting projects that push creative boundaries.\r
\r
Diverse Projects: Work on a wide range of projects across various industries, allowing you to expand your skills and portfolio.\r
\r
Growth Opportunities: We are committed to your professional development. Intricate offers resources for continued learning, mentorship programs, and opportunities for advancement within the company.\r
\r
Passionate Team: Join a team of like-minded individuals who are just as passionate about design as you are. Share knowledge, inspire one another, and grow together in a supportive atmosphere.\r
\r
Work-Life Balance: We understand the importance of balance. With flexible working hours and a focus on well-being, we ensure that our team can thrive both professionally and personally.\r
\r
Impactful Work: Your designs will not only showcase your talent but also contribute to projects that make a difference. Be part of a company that values creativity and aims to leave a positive impact on the community and beyond.

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