Intake Attorney
4 days ago
Intake attorney to lead and manage busy plaintiff medical malpractice (litigation) intake department for prominent law firm in Center City Philadelphia.
- Responsibilities include overseeing the initial client intake process, train and assist Intake personnel in gathering potential client information, assessing the viability of a legal claim, identifying conflicts of interest, and analyzing information to determine whether the firm would investigate the claim. Managing and training a team of intake specialists to perform intake functions professionally and efficiently. Seek out Intake talent, participate in hiring, development, and retention of Intake specialists. Build strong business relationships with referral attorneys and other law firms. Track performance metrics, provide training and support, set achievable goals and targets.
- Duties include conducting initial consultations with potential clients to determine their legal issues, gather relevant facts and assess the merits of the potential case. Analyzing legal issues and determining if the potential claim meets the firm’s threshold standards , assess the likelihood of success and identifying potential risks and challenges. Explaining fee and retainer agreements, statute of limitations and various phases and steps in the intake process. Leading and supervising a team of intake specialists, including assigning cases, providing training, coaching and performance evaluations. Identifying areas for improvement in the intake process and implementing new strategies to streamline efficiency. Provide compliance oversight, ensuring adherence to ethical and legal guidelines. Tracking multiple performance indicators, including key metrics, case acceptance rates and client satisfaction. Monitor and report on intake volume, outcome percentages and referral statistics.
- Important Skills: Strong legal knowledge, excellent communication skills, client-centered approach, critical thinking and problem-solving skills, leadership skills (managing and motivating a team of intake specialists)
- Ability to effectively work and collaborate with other departments within the firm. Good Interpersonal skills, attention to detail, self-driven, highly motivated, and excellent time management skills
- Required qualifications: JD from an accredited law school, Pennsylvania and/or New Jersey barred. Experience as a legal associate. Preferred prior management, supervision or administrative and medical experience, Proficient in Microsoft 365-Outlook/Word, Excel, OneDrive and Filevine or equivalent data management software.
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