Assistant Store Manager

Assistant Manager Job Description

Reports To: Store Manager, General Store Manager, District Manager

Company Summary

As the premier destination for streetwear and sneaker needs, Soleply established itself in 2021 as the new, community defining shopping experience. Soleply doesn’t just sell goods, we take the extra step in every customer interaction to ensure that they leave having an experience. It is the main focus of the company to build a community, and Soleply intends to become the leading sneaker supplier where every experience is personalized.

Our employees are a part of the Soleply family. What is a good business without highly skilled individuals that are passionate about their work, who they work with and the company they work for? Those on our team are family, and we understand that we cannot create a positive experience for our customers unless our team members are thoroughly satisfied and have a positive experience themselves.

Job Summary:

Overview

As the Assistant Manager for Soleply, you will play a crucial role in assisting the Store Manager in all aspects of store operations. You will be responsible for ensuring exceptional customer service, optimizing sales, managing inventory, and supervising store staff. Your strong leadership skills and passion for sneakers will contribute to the overall success of the store.

Key Responsibilities

Store Management

1. Ensure the location reaches their sales goal through effective and confident leadership

2. Open and Close the store

3. Keep the store organized and clean

4. Create solutions to enhance the performance of the team.

5. Content Creation for Social Media Platforms

6. Curate the best experience for every customer that walks in the store.

7. Handle customer complaints and concerns that arise at every location.

8. Approve in-store/local pickup orders.

9. Collect mail per location.

10. Communicate with the District Manager for any larger scale store issues that you can’t handle.

11. Note what is needed for your location to succeed and pass the notes up the chain of command.

12. Manage the money and drawers.

Team Management:

1. Customer Service Excellence:

   1. Provide a welcoming and positive shopping experience for customers.

   2. Address customer inquiries, complaints, and concerns in a timely and professional manner.

   3. Train and guide store staff to deliver exceptional customer service.

2. Sales and Revenue Generation:

   1. Work with the Store Manager to develop and execute sales strategies to achieve targets.

   2. Assist in creating enticing displays and product presentations to attract customers.

   3. Upsell and cross-sell products to increase average transaction value.

3. Inventory Management:

   1. Assist in receiving, inspecting, and organizing merchandise shipments.

   2. Monitor inventory levels and ensure appropriate stock replenishment.

   3. Conduct regular inventory counts and coordinate with the Store Manager for reordering.

4. Team Supervision:

   1. Help recruit, train, and onboard new store employees.

   2. Delegate tasks and responsibilities among the store team effectively.

   3. Provide ongoing coaching and feedback to improve employee performance.

5. Store Operations:

   1. Maintain the cleanliness and organization of the store, adhering to visual merchandising guidelines.

   2. Collaborate with the Store Manager on store opening and closing procedures.

   3. Handle cash management and ensure accuracy in cash register operations.

6. Product Knowledge and Trend Awareness:

   1. Stay up-to-date with the latest sneaker releases and industry trends.

   2. Educate the store team on product features, benefits, and technologies.

7. Loss Prevention and Security:

   1. Implement security measures to prevent theft and shoplifting.

   2. Follow proper procedures for handling returns, exchanges, and refunds.

8. Health and Safety Compliance:

   1. Ensure compliance with health and safety regulations in the store.

   2. Report any safety hazards or incidents promptly.

Qualifications:

1. High school diploma or equivalent (Bachelor's degree preferred).

2. Previous retail experience, preferably in a sneaker store or sportswear environment.

3. Strong customer service orientation with excellent communication skills.

4. Proven ability to lead and motivate a team.

5. Passion for sneakers and a good understanding of sneaker culture and trends.

6. Organizational and time-management skills to handle multiple tasks efficiently.

7. Proficient in using POS (Point of Sale) systems and basic computer applications.

8. Ability to work flexible hours, including nights, weekends and holidays.

Desired Attitude

As the Assistant Manager of Soleply, you will be an essential part of a dynamic and fast-paced retail environment. Your dedication to exceptional customer service, sales expertise, and team leadership will contribute to creating a thriving sneaker shopping destination for enthusiasts and casual shoppers alike. Soleply needs team members that are passionate about their work and are extremely team driven. The community built around Soleply isn’t dependent on one person, but rather the efforts made by every individual on the team. We need talented individuals who excel and who are open to receiving corrective feedback in order to produce the most efficient possible results from your position. We seek out individuals who can effectively communicate, collaborate well with teammates, and swiftly execute on tasks.

Salary & Growth Opportunities:

● The Assistant Manager Role Is A Salary Position. Salary Changes Per Volume Level Of Store.

○ There are incentive opportunities available based off of a monthly sales goal set for the location.

○ You will work alongside a successful team of Managers & Sales Associates.

○ Everyone on your team is an imperative resource that you can properly manage to progress the success of your location.

○ You’re encouraged to think outside of the box to push your team to be the best they can be.

○ Your performance will be judged based on team morale, sales performance, customer retention, and performance evaluations.

● Growth Opportunities

1. When leadership is displayed to a maximum capacity, there will be occupation opportunities available up the operations chain of command. Maximum capacity looks like:

   1. Entire location is over performing in comparison to sales goal

   2. Team culture and morale is at an all time high

   3. Performance evaluations are outstandingly positive

   4. Community around the store views the location as a positive experience

   5. Innovative measures are taken to yield the most efficient results

2. Store Manager, General Store Manager, District Manager, Regional Manager, and even more specialized roles will be available depending on the skill set possessed and developed by the Assistant Store Manager

Benefits:

1. PTO (Paid Time Off) (40/40) Accrued (Reference Employee Handbook)

2. Soleply Offers Multiple Options Health Care & Benefits (Vision & Dental Included, 50% is covered by Soleply)

3. Access to other voluntary benefits such as (Gym Membership, LTD/STD, Flexible Spending Account, Group Life Insurance, Accident Insurance, Identity Theft / Legal Protection Plans.)

4. 401K & 401K Matching (After 1 year of employment)

5. Employee Discount (15%)

6. Monthly Bonus Opportunities

7. Opportunities For Growth

This Job Description should not be interpreted as exclusive as the job may occasionally require other duties to be done as may be seen fit by the CEO, COO, District Manager. This is in no way a complete representation or list of all jobs that may be required and the Company reserves the right to change or amend such job description as may be required by Management from time to time.