HVAC Dispatcher

3 days ago


Tampa, United States MOMENTUM AC SERVICES Full time
Job DescriptionJob Description

Job Overview:

We are seeking a skilled and detail-oriented HVAC Dispatcher with proven experience using ServiceTitan to join our team. The ideal candidate will be responsible for efficiently coordinating service calls, managing technician schedules, and ensuring excellent customer service. This role requires a proactive, organized individual who can work in a fast-paced environment and effectively utilize ServiceTitan to streamline operations.

Key Responsibilities:

  • Dispatching and Scheduling:

    • Assign and schedule service calls to HVAC technicians based on their availability, location, and skill set.
    • Monitor and adjust schedules throughout the day to meet customer needs and handle emergency service requests.
  • Customer Communication:

    • Answer incoming calls and provide accurate information about services, pricing, and scheduling.
    • Communicate with customers to confirm appointments, provide updates, and resolve any scheduling conflicts.
  • Technician Support:

    • Serve as the primary point of contact for technicians, providing job details, directions, and assistance as needed.
    • Ensure technicians are properly equipped with the necessary tools, parts, and information before dispatching.
  • ServiceTitan Utilization:

    • Use ServiceTitan to manage customer profiles, service histories, and work orders.
    • Optimize dispatching and routing using ServiceTitan’s tools to improve efficiency and reduce travel time.
    • Generate reports and analyze data in ServiceTitan to support operational improvements.
  • Administrative Duties:

    • Maintain accurate records of service calls, technician logs, and job completion notes.
    • Coordinate with the inventory team to ensure parts availability for scheduled jobs.
    • Assist in billing and invoicing using ServiceTitan when required.

Qualifications:

  • Proven experience as an HVAC Dispatcher or in a similar role.
  • Proficiency in ServiceTitan software is required.
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with HVAC systems, terminology, and service processes is a plus.
  • Ability to multitask in a fast-paced environment and manage high-pressure situations.
  • Problem-solving skills with a customer-focused approach.

Work Environment & Benefits:

  • Full-time position with regular working hours and must be available to work weekends.
  • Competitive salary and benefits package, including health insurance.
  • Opportunity to work with a supportive team in a growing HVAC company.
  • Ongoing training and professional development opportunities.
Company DescriptionOur company is fast-growing and is in need of an experienced dispatcher.
We are located in Tampa and we are looking for immediate hiring candidates.

Momentum AC is a great family-oriented company with much room for growthCompany DescriptionOur company is fast-growing and is in need of an experienced dispatcher.\r
We are located in Tampa and we are looking for immediate hiring candidates. \r
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Momentum AC is a great family-oriented company with much room for growth

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