Physician Practice Medical Assistant

4 days ago


Houston, United States RPO PHYSICIAN PARTNERS Full time
Job DescriptionJob DescriptionJob Title:        Physician Practice Medical Assistant – Receptionist – Flex RoleReports To:    Practice ManagerDepartment:  RPO Physician Partners – Dr. Stacey JonesLocation:        509 W Tidwell Road                         Suite 100                         Houston, TX 77091 Position Summary The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed. Essential Job Functions - Greet and assist patients, visitors, and vendors in a friendly, professional manner.- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.- Verify patient insurance, collect co-pays, and process payments.- Communicate appointment reminders and follow-up information to patients.- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.- Ensure a clean, organized reception and waiting area.- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.- Process incoming and outgoing patient referrals. Scope of Work - The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed. Minimum Qualifications - High school diploma or equivalent.- Previous experience in a healthcare reception or front desk role.- Previous experience in a medical assistant role.- Strong communication, interpersonal, and organizational skills.- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).- Demonstrated ability to multitask and provide excellent customer service.- Basic understanding of insurance verifications and billing processes. Preferred Qualifications - Medical Assistant certification (CMA, RMA) if performing clinical duties.- 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare      setting.- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.- Knowledge of medical terminology and HIPAA regulations.- Fluency in Spanish is preferred (but not required).   

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