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Room Service Server

1 week ago

Lake Geneva, Wisconsin, United States Grand Geneva Resort Full time
Job Description Job Description

Description

Count both your steps and guests' experiences you make extraordinary as a Room Service Server Deliver efficient and exceptional menu items while maintaining sense of urgency in the execution of the expo line to hotel guest rooms.

Our Team is looking for People Pleasing individuals who want to do the following:

  • Turn our guest's ordinary day into an extraordinary day
  • Love where they work
  • Be appreciated for what they bring to a team
  • Learn and grow with a company who truly values its people

Grand Perks:

· Hotel room discounts at Marcus Properties

· Free meals every shift made by our talented culinary team

· Paid vacation days

· Golf, Ski, & Spa discounts

· Flexible scheduling

· Discounted WELL Spa Gym membership

· Advancement opportunities across the property and US

· Friendly work atmosphere- Negativity & drama are not welcome here

· Holiday, jury duty, & bereavement pay

· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

· Recognition programs (aka get paid to celebrate)

The Responsibilities:

  • Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
  • Has the ability to use the POS efficiently.
  • Must be proficient in multi-tasking.
  • Must comply with opening and closing as well as running side work necessities.
  • Direct and consistent communication with the culinary and management team.
  • Processes guest's checks and submit closing paperwork in a timely manner.
  • Listens to and resolves customer complaints regarding service, product and personnel.
  • Must effectively communicate with room service order taker.
  • Perform other duties as assigned.

Other Qualifications:

  • High school or equivalent.
  • One year or more of service in a fine dining outlet or room service.
  • Ability to transport trays weighing up to 40lbs through a crowded room on a continuous basis throughout shift
  • Able to read, write and speak verbally in English.
  • Excellent communication skills and familiarity with the hospitality industry.
  • Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.


Reporting Relationship: In Room Dining Supervisor.

Exemption Status: Non-Exempt.

WARNING: must be prepared to be a part of guest memories for years to come

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.