Medical Assistant/ Front Desk

4 days ago


Orlando, United States the Franz Center Full time
Job DescriptionJob Description

Job Description:
As a Hybrid Medical Assistant / Front Desk Receptionist, you will be responsible for both front desk administrative duties and clinical support in our pediatric practice. This is a unique opportunity to interact with patients, families, and healthcare professionals while helping us deliver top-quality care.

Key Responsibilities:

Front Desk:

  • Greet and check-in patients in a professional and friendly manner
  • Schedule appointments and manage patient calendars
  • Answer phone calls and respond to inquiries
  • Handle patient registration, billing, and payments
  • Manage medical records and ensure confidentiality
  • Maintain office inventory and manage supplies
  • Assist with patient communication and handle patient concerns
  • Ensure compliance with office policies and confidentiality standards
  • Provide general administrative support to the office team

Medical Assistant:

  • Take patient vitals and room patients prior to examination
  • Perform swab testing and specimen collection
  • Assist with diagnostic tests and procedures
  • Prepare and maintain medical equipment for use
  • Document patient information and charting in electronic health records (EHR)
  • Assist physicians during patient examinations
  • Promote infection control and maintain safety protocols
  • Educate patients and families on health topics and treatments
  • Assist with patient support, including parental communication and coordination
  • Help prepare for the next patient and ensure the flow of the clinic
  • Assist with additional procedures or tests, including administering vaccines

Qualifications:

  • Bilingual – English and Spanish (REQUIRED)
  • Pediatrics experience is a plus (Preferred but not required)
  • Medical Assistant certification (Preferred but not required)
  • Previous experience in a medical office or clinic setting is a plus
  • Excellent communication and interpersonal skills
  • Ability to multi-task and work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Proficiency with EHR software (or ability to learn quickly)
  • Compassionate and patient-focused approach to care
  • Knowledge of HIPAA and patient confidentiality standards
Company DescriptionThe Franz center has been in business since 1985 and is a pediatrician’s office that focuses on Integrative Medicine, Chinese medicine, and Homeopathy. The founder/owner, Cornelia Franz MD has been on the leading edge of change in primary care medicine since she started the practice. Our providers are also well versed in western medicine and prescribe traditional medication when necessary. Currently the Franz center does accept insurance, if the patient is enrolled in one of our Total Health Plans. The Franz Center also has self-pay membership options. Our mission is to support long-term health and vitality for your entire family, offering unique services that you won’t find anywhere else. It's no surprise that we’re recognized as the #1 holistic practice in Central Florida, consistently earning praise for our commitment to transformative care.Company DescriptionThe Franz center has been in business since 1985 and is a pediatrician’s office that focuses on Integrative Medicine, Chinese medicine, and Homeopathy. The founder/owner, Cornelia Franz MD has been on the leading edge of change in primary care medicine since she started the practice. Our providers are also well versed in western medicine and prescribe traditional medication when necessary. Currently the Franz center does accept insurance, if the patient is enrolled in one of our Total Health Plans. The Franz Center also has self-pay membership options. Our mission is to support long-term health and vitality for your entire family, offering unique services that you won’t find anywhere else. It's no surprise that we’re recognized as the #1 holistic practice in Central Florida, consistently earning praise for our commitment to transformative care.

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