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Retail Team Leader

1 week ago

Naples, Florida, United States Butterfly Beach Full time
Job Description Job Description

Butterfly Beach is a fast-growing fashion business aiming to become one of the most iconic retail brands worldwide. To make this vision a reality, we are looking for enthusiastic, sanguine, agile, and passionate personalities who are eager to evolve in a demanding environment.

WHY WORK FOR US

  • Unique job opportunity with room for growth
  • Employee Discount (Discount on apparel, etc)
  • Signing bonus
  • PTO
  • Custom flexible work schedules
  • FUN environment
  • Owner run & Operated
  • Retention bonus opportunities
  • Raise opportunities

Your Work Environment

Our Keyholder role is essential to the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores daily. Keyholders lead from the floor to build, manage, and develop team members. Keyholders create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers an outstanding guest experience that is in line with company values and directives.

Your Impact

Leadership and People Management

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
  • Responsible for driving store performance on the floor through guest experience and team achievement of daily sales and KPI targets.
  • Engage team members by helping them understand how their work contributes to the success of the store and Butterfly Beach as a whole.
  • Implement the Store Leaders People vision for the store and cascade to team members.
  • Support the Store Leader in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skill sets to drive key results and performance.
  • Consistently and equitably support team members' ongoing learning and development by providing direct feedback, coaching, mentoring, and continuous development check-ins.
  • Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgment and rewards, managing performance documentation, and addressing performance concerns.
  • Address team members' concerns or issues, including knowing when to partner with internal support to take appropriate action.

Guest Experience and Community

  • Lead an exceptional guest (customer) experience on the floor by assessing the level of guest connection and product education and supporting team members to address gaps through feedback and coaching.
  • Provide retail floor leadership to team members, including making in-the-moment decisions to maintain the efficiency and effectiveness of retail floor coverage and operations.
  • Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Operations, Product, and Strategy

  • Partner with other leaders to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
  • Maintain strategic product presentation/visual merchandising by ensuring product recovery, restocking (e.g., pant wall, size store), destocking, or minor visual merchandising changes are accomplished.
  • Open and close the store in accordance with the opening and closing procedures.
  • Understand and adhere to people's safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility
  • Accountable for delegated aspects of controllable budget and labor hours.

People Management

  • Leadership role directly responsible for a subset of store employees as delegated by Store Leader

Keys for Success

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
  • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
  • Strategic Thinking: Sets strategies that are aligned to the vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
  • Change Leadership: Leads others through change processes and uncertainty
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Qualifications

  • Must be legally authorized to work in the country in which the store is located ● Must have the ability to travel to the assigned store with reliable transportation methods

Schedule/Availability

  • Work occurs on a variable schedule, which could include early mornings, mornings, afternoons, evenings, late nights, or overnights, as well as weekends and holidays

Experience

  • 1-year people management experience
  • 1 year of leadership experience, including experience managing business operations and administration and managing projects or processes

Job Assets (i.e., nice to have; not required)

  • Education: High school diploma, GED, or equivalent
  • Education: Bachelor's degree or equivalent
  • Experience: 1 year of retail or sales-specific management experience
  • Experience: 1 year recruiting, hiring, or training employees

Work Context (e.g., environment, interactions, physical)

  • Work occurs in an environment with bright lights and loud music
  • Work occurs in an environment with a custom fragrance distributed throughout the space ● Work is accomplished as part of a team and also independently
  • Work may involve managing conflict, mediating problems between others, or de-escalating guest issues
  • Work involves reaching out to meet and build relationships with strangers/new people and to strengthen existing community partnerships
  • Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
  • Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) ● Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)

Compensation & Benefits Package

Our Keyholder base pay ranges from $16-19/hour with a target bonus of an additional $3 per hour, bringing our total target compensation range between $15-21/hour depending on location and experience level. Our pay-for-performance bonus philosophy supports our employees by recognizing exceptional individual and team performance.

At Butterfly Beach, our care and investment in our employees do not stop at compensation. Investing in our people is a top priority. When life works, work works. With an FSA spending account, 401K, paid time off, a parenthood program, generous employee discounts, and more, our benefits support our values and recognize our teams' performance and dedication. Our personal and professional development programs include people networks, mentorships, and leadership series programming to help employees grow their careers.

Note: The availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Why work for us

  • A unique opportunity with room for growth
  • Discount on all apparrell, etc.
Company Description Butterfly Beach is a fast-growing fashion business that aspires to become one of the most iconic retail brands worldwide.
OUR BRAND... Butterfly Beach is a Unique, Affordable, and Fun lifestyle shopping destination. It offers a mostly exclusive assortment of clothing, shoes, accessories, beauty products, and bridal accessories. The brand opened its doors in the Summer of 2010 in Sanibel, Florida, and today operates six stores and a website. It is distinctive in style and spirit
OUR CUSTOMERS... are creative people who want to look like themselves. They have a sense of adventure about what they wear. Although personal style is essential to them, they're not governed by trends. We listen to our customers and look to our community for inspiration and feedback – the intention is to exceed their expectations unexpectedly.

Our stores are in Sanibel, Marco, Sarasota, Estero, and Naples.Company Description Butterfly Beach is a fast-growing fashion business that aspires to become one of the most iconic retail brands worldwide. \r
OUR BRAND... Butterfly Beach is a Unique, Affordable, and Fun lifestyle shopping destination. It offers a mostly exclusive assortment of clothing, shoes, accessories, beauty products, and bridal accessories. The brand opened its doors in the Summer of 2010 in Sanibel, Florida, and today operates six stores and a website. It is distinctive in style and spirit \r
OUR CUSTOMERS... are creative people who want to look like themselves. They have a sense of adventure about what they wear. Although personal style is essential to them, they're not governed by trends. We listen to our customers and look to our community for inspiration and feedback – the intention is to exceed their expectations unexpectedly.\r
\r
Our stores are in Sanibel, Marco, Sarasota, Estero, and Naples.