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Customer Service Representative
1 week ago
We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns, together with shipping and scheduling departments
- Document and update customer records based on interactions (inside ERP system)
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Detail-oriented
- problem sensitivity
- Experience using SAP or NetSuite by Oracle