Client Services Analyst

5 days ago


Carmel, United States Baker Hill Solutions Full time
Job DescriptionJob Description

The Client Services Analyst position at Baker Hill Solutions will provide superior software support to our external clients in a high energy, fast paced, and team-oriented environment. An ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately and courteously with team members and clients to offer best possible solutions in a timely manner.

Essential Functions/Job Duties

  • Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates.
  • Partners with clients to provide insight, analysis, and solutions to business problems.
  • Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
  • Manage multiple priorities daily from both external and internal clients in a professional and timely manner.
  • Monitor accuracy and completeness of all assigned tasks.
  • Facilitate the transfer of technical information to potentially non-technical clients.
  • Driving client satisfaction by proactively managing, troubleshooting & delivering technical information via phone, online, on‐site. This position requires superior interpersonal communication with clients, technical resources, professional services, sales and management.

Education Requirement:

BS/BA in Information Systems, Informatics, Programming, and/or Database Analytics or equivalent required

Experience, Skills and Qualifications Required:

  • 0-4 years as an expert problem solver with proven experience in data, information systems, client facing interactions, technical support and/or similar
  • Strong oral and written Communication and support skills
  • Salesforce experience; or ticketing experience desired
  • Superior technical problem identification and resolution skills.
  • Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools.
  • High-level process knowledge and technical skills relating to software development; networking and database management; database administration; SQL programming; application design and development specification documentation; direct client contact and communication; product sales demonstration; and product requirements documentation.
  • This person will work to become a product expert across all Baker Hill product lines.
  • Self-starter and self-directed. This candidate will work collaboratively with other internal and external stakeholders.
  • Excellent organizational and time management skill and can work with minimal supervision.
  • Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
  • Banking industry knowledge preferred

Job Type: Full Time, Entry Level, Onsite (Hybrid option down the road)



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