Client Services Analyst
5 days ago
The Client Services Analyst position at Baker Hill Solutions will provide superior software support to our external clients in a high energy, fast paced, and team-oriented environment. An ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately and courteously with team members and clients to offer best possible solutions in a timely manner.
Essential Functions/Job Duties
- Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates.
- Partners with clients to provide insight, analysis, and solutions to business problems.
- Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
- Manage multiple priorities daily from both external and internal clients in a professional and timely manner.
- Monitor accuracy and completeness of all assigned tasks.
- Facilitate the transfer of technical information to potentially non-technical clients.
- Driving client satisfaction by proactively managing, troubleshooting & delivering technical information via phone, online, on‐site. This position requires superior interpersonal communication with clients, technical resources, professional services, sales and management.
Education Requirement:
BS/BA in Information Systems, Informatics, Programming, and/or Database Analytics or equivalent required
Experience, Skills and Qualifications Required:
- 0-4 years as an expert problem solver with proven experience in data, information systems, client facing interactions, technical support and/or similar
- Strong oral and written Communication and support skills
- Salesforce experience; or ticketing experience desired
- Superior technical problem identification and resolution skills.
- Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools.
- High-level process knowledge and technical skills relating to software development; networking and database management; database administration; SQL programming; application design and development specification documentation; direct client contact and communication; product sales demonstration; and product requirements documentation.
- This person will work to become a product expert across all Baker Hill product lines.
- Self-starter and self-directed. This candidate will work collaboratively with other internal and external stakeholders.
- Excellent organizational and time management skill and can work with minimal supervision.
- Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
- Banking industry knowledge preferred
Job Type: Full Time, Entry Level, Onsite (Hybrid option down the road)
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