Salon Coordinator
1 week ago
We are currently seeking an efficient and skilled Salon Coordinator to act as the first point of contact for our customers who visit our salon or contact us to learn about our services. The Salon Coordinator must be available to work during the salon's operating hours, which are Tuesday through Saturday.
The responsibilities of the Salon Coordinator include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. Furthermore, you will be expected to provide the Salon Manager with regular updates.
To be successful in this role as a Salon Coordinator, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, an outstanding Salon Coordinator will consistently deliver excellent customer service to ensure that clients enjoy delightful salon experiences.
Key duties include processing bookings and cancellations, consulting clients on hair styling options, educating clients on retail products that preserve and recreate professional hairstyles, and staying abreast of the latest hair trends and styling techniques.
Moreover, the Salon Coordinator must possess exemplary interpersonal and conversational skills and provide excellent customer service to all clients to attract and retain long-term clientele.
Salon Coordinator Compensation & Benefits Package
- Guaranteed hourly wage
- Healthcare Plan
- PTO
- 401k Plan
- 50% off retail
- Fantastic work environment that is team oriented and upbeat
- Employee snack bar and occasional staff meals
- Team building excursions and employee appreciation events
- Complimentary hair services for employees
Salon Coordinator Duties & Responsibilities
- Welcoming clients and ensuring all clients are comfortable
- Listening to client needs to determine their preferences ensuring the desired outcome when scheduling
- Book and confirm appointments via phone and email
- Upsell and cross sell additional services when scheduling clients
- Maintain quality service by following organization standards
- Contributes to team effort with collaboration
- Receive payments from clients and track all transactions
- Ensuring client technical cards are updated after every service
- Maintains product knowledge by attending educational workshops and reviewing publications
- Recommending hair care products that are applicable and necessary to maintain look
- Educate clients on necessary maintenance and follow-up appointment times
- Building a personal relationship with clients to ensure return visits
- Adhering to salon safety and cleanliness standards
- Diligently observing bookings to ensure all appointments are scheduled correctly
- Ensuring add-on services and up-charges are added accordingly to client tickets
- Provide assistance to clients by fulfilling their requests, which includes serving beverages
- Assist in the daily upkeep of salon maintenance
Salon Coordinator Skills & Traits
- A willingness to learn
- Excellent professional verbal communication
- Good teamwork
- Attention to detail
- Listening
- Analyzing information
- Excellent organizational skills
- Honesty
- Adaptability
- Welcoming and approachable
- Excellent interpersonal skills
- The ability to work in a fast-paced environment
Salon Coordinator Experience Requirements
- High school diploma or GED completion
- Previous experience
Salon Coordinator Job Requirements
- Physical stamina
- Ability to stand for long periods of time
- Cleanliness and good personal grooming
- Maintaining a tactful, friendly manner
- Must be able to lift up to 20 lbs
At Sunday Salon, we are passionate about creating extraordinary hair care experiences that blend luxury, innovation, and personalization. Our salon is renowned for its elegant ambiance, cutting-edge techniques, and focus on client satisfaction. Every detail is meticulously crafted to ensure guests feel confident, rejuvenated, and empowered.
We are committed to building a team of talented, creative, and driven professionals who share our dedication to excellence. Joining Sunday Salon means becoming part of a dynamic environment where artistry and professionalism thrive. If you are ready to elevate your career and contribute to redefining luxury in the hair care industry, we invite you to be a part of our story.
Elevate Hair Care. Join Sunday Salon.Company DescriptionSunday Salon - Redefining Luxury in Hair Care \r
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At Sunday Salon, we are passionate about creating extraordinary hair care experiences that blend luxury, innovation, and personalization. Our salon is renowned for its elegant ambiance, cutting-edge techniques, and focus on client satisfaction. Every detail is meticulously crafted to ensure guests feel confident, rejuvenated, and empowered. \r
\r
We are committed to building a team of talented, creative, and driven professionals who share our dedication to excellence. Joining Sunday Salon means becoming part of a dynamic environment where artistry and professionalism thrive. If you are ready to elevate your career and contribute to redefining luxury in the hair care industry, we invite you to be a part of our story. \r
\r
Elevate Hair Care. Join Sunday Salon.
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