Customer Support Specialist

20 hours ago


Slidell, United States WIFI GIZMOS LLC Full time
Job DescriptionJob DescriptionJob Summary
We are seeking a Customer Support Specialist to join our team in our Slidell office.  Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. In this role, you will communicate with Wireless Prepaid Dealers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.
Responsibilities
  • Handle inbound/outbound calls and emails
  • Identify the wireless prepaid dealers’ needs, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with the wireless prepaid dealers
  • Document all interactions 
  • Attend training to maintain up-to-date skills and knowledge

Qualifications
  • High school diploma/GED
  • Previous wireless experience as a Customer Service Representative or in a similar role is preferred but not required
  • Strong typing skills with a focus on speed and accuracy 
  • Excellent phone and verbal communication skills
  • Experience using Microsoft Office or Google Suite 
  • Understanding of active listening techniques
  • Highly organized with the ability to prioritize projects and manage time effectively

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities



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