Collector

1 week ago


Superior, United States Superior Choice Credit Union Full time
Job DescriptionJob Description

Role

To preserve the credit union's assets by assisting the Collections Manager in controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral.


Essential Functions & Responsibilities

  • Provide required contact on accounts 40 or more days past due. Take action when needed to bring account current, find solutions between the member and Credit Union, and take steps to recover collateral or monies owed.
  • Conduct all legal paperwork which may include Notice of Right to Cure Defaults, Money or Repossession Judgements, Final Demands, Attorney Foreclosure Requests, Garnishment, Bankruptcy, etc.
  • Process monthly Freddie Mac reporting.
  • Strong interpersonal skills
  • Ability to work in a team environment as well as independently
  • Ability to use office technology such as a computer, internet, email, and other office related software
  • Ability to work in an office environment for at least 8 hours per day
  • Performs other job related duties as assigned


Performance Measurements

  • Be detailed oriented, emphasize accuracy. highly organized, with the ability to switch from one task to another repeatedly and still meet production requirements.
  • Possess a thorough knowledge of the department's activities in order to competently respond to member inquiries referencing loan or servicing related issues
  • To perform collection activity in accordance with Credit Union Requirements, all relevant regulations, utilizing techniques that result in the resolution of the delinquency, documenting such effort in the collection queue.
  • 60-day delinquency not to exceed 1% of portfolio.
  • To maintain a professional, courteous, and friendly atmosphere for members and co-workers. Must understand the importance of using the member's name during the transaction and expressing gratitude for his/her business.

Knowledge & Skills

Experience One to three years of similar or related experience


Education A high school diploma or GED

Interpersonal Skills Excellent written and verbal communication skills with the ability to interact effectively with others inside and/or outside the organization for the purpose of business development, building relationships and soliciting cooperation Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. Normal office working conditions. The noise level in the work environment is quiet to moderate.