Onboarding Specialist
22 hours ago
About Us
XBuild is transforming the way contractors work with our innovative reporting platform. We’re on a mission to make reporting faster, easier, and more accurate so contractors can focus on what matters. We’re seeking a proactive and tech-savvy Onboarding Specialist to help our new contractors get started successfully on XBuild.
Job Overview
As an Onboarding Specialist, you’ll guide new contractors through the platform setup, ensuring they’re confident with XBuild’s tools and ready to submit their first report. You’ll provide hands-on support, answer any technical questions, and work to create a smooth onboarding experience that leads to long-term platform use.
Responsibilities
- Guide New Contractor Setup: Work closely with contractors to get their accounts fully set up and integrated with any necessary tools.
- Provide Technical Support: Answer questions and troubleshoot technical issues, ensuring contractors feel comfortable navigating the platform.
- First Report Assistance: Guide contractors through submitting their first report, providing step-by-step support and clear instructions.
- Track Onboarding Progress: Document each contractor’s onboarding journey in the CRM to ensure a seamless transition to ongoing account management.
- Gather Feedback: Collect feedback from new contractors to improve the onboarding experience and share insights with the product and customer success teams.
Qualifications
- Experience: 2+ years in onboarding, customer success, or technical support roles.
- Communication Skills: Excellent verbal and written skills to explain platform features clearly and effectively.
- Tech-Savvy: Comfortable working with software platforms and learning new technology quickly. Familiarity with CRM systems (Salesforce, HubSpot) is a plus.
- Problem-Solving Skills: Proactive and resourceful, able to troubleshoot and guide contractors through technical challenges.
- Customer-Centric: A passion for helping contractors succeed and a patient, supportive approach to onboarding.
Benefits
- Competitive Salary based on experience
- Comprehensive Benefits: Health, dental, vision, and 401k matching
- Growth Opportunities: Join a fast-growing company with room for advancement
- Professional Development: Access to training resources to enhance your skills
How to Apply
If you’re ready to help contractors succeed from day one, we’d love to hear from you Apply today by submitting your resume and a short cover letter through ZipRecruiter.
Company DescriptionXBuild is the first AI powered construction platform for roofing contractors. Our cutting-edge AI technology eliminates the human-led tasks that are the main cause of project delays and higher costs in the construction industry. We help our contractors win larger projects, get faster approvals, and get paid instantly, all while reducing high overhead costs and delays.Company DescriptionXBuild is the first AI powered construction platform for roofing contractors. Our cutting-edge AI technology eliminates the human-led tasks that are the main cause of project delays and higher costs in the construction industry. We help our contractors win larger projects, get faster approvals, and get paid instantly, all while reducing high overhead costs and delays.-
Recruitment and Onboarding Specialist
1 week ago
Franklin, Tennessee, United States Lasko Products Full timeAbout the CompanyLasko Products has been a leader in the industry for over 100 years, providing innovative solutions for home environment products. We are committed to delivering high-quality products and exceptional customer service.Company Culture:We value diversity, inclusion, and teamwork, and strive to create a work environment that is collaborative,...
-
Technical Support Specialist
1 week ago
Franklin, Kentucky, United States K2 Staffing, LLC Full timeJob OverviewK2 Staffing, LLC is seeking a skilled Technical Support Specialist to join their team in Franklin, KY. This role involves providing top-notch support for end-users, with a focus on Windows Desktop and Server technologies.Key ResponsibilitiesEnd-user assistance and supportPoint person for Windows Desktop-related issuesAssistance with Windows...
-
Customer Service Specialist
11 hours ago
Franklin, United States PRETZILLA® Full timeSUMMARY: Reporting directly to the director of sales operations, the Customer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email,...
-
Customer Service Specialist
20 hours ago
Franklin, United States PRETZILLA® Full timeSUMMARY: Reporting directly to the director of sales operations, the Customer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email,...
-
Customer Success Specialist
23 hours ago
Franklin, United States XBuild Full timeJob DescriptionJob DescriptionAbout UsXBuild is changing how contractors create reports with our user-friendly, technology-driven platform. We’re looking for a friendly and proactive Customer Success Specialist to welcome new contractors to our platform, help them get started, and set them up for success from the first interaction.Job OverviewAs a Customer...
-
Diagnostic Imaging Specialist
3 weeks ago
Franklin, Ohio, United States Sunbelt Staffing Full timeAbout the RoleWe are seeking an experienced CT Technologist to join our team as a Diagnostic Imaging Specialist for a contract position in Middletown, Ohio. This is a 13-week assignment with a night shift schedule of three 12-hour shifts from 7:00 PM to 7:00 AM.Key ResponsibilitiesConduct high-quality CT scans, ensuring precise and detailed imaging.Deliver...
-
Implementation Specialist
1 week ago
Franklin, United States Integra Software Systems Llc Full timeJob DescriptionJob Description*** Candidates for this position will be required to work IN the FRANKLIN, TN office a MINIMUM of 3 days per week AFTER a 90-day IN-OFFICE PROBATIONARY PERIOD. Wednesdays are mandatory in-office days. ***JOB SUMMARY We are looking for a reliable LOS (Loan Origination Software) Implementation Specialist to assist in the testing...
-
Implementation Specialist
23 hours ago
Franklin, United States Integra Software Systems Llc Full timeJob DescriptionJob Description*** Candidates for this position will be required to work IN the FRANKLIN, TN office a MINIMUM of 3 days per week AFTER a 90-day IN-OFFICE PROBATIONARY PERIOD. Wednesdays are mandatory in-office days. ***JOB SUMMARY We are looking for a reliable LOS (Loan Origination Software) Implementation Specialist to assist in the testing...
-
Caregiver - Part-Time
4 weeks ago
Franklin, United States Vitality Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver/Personal Care Specialist at Vitality Living Franklin!At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for...
-
CNA Caregiver
4 weeks ago
Franklin, United States Vitality Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver/Personal Care Specialist at Vitality Living Franklin!At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for...
-
Caregiver - Part-Time
2 months ago
Franklin, United States Vitality Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver/Personal Care Specialist at Vitality Living Franklin! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated...
-
Caregiver - Full-Time
2 months ago
Franklin, United States Vitality Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver/Personal Care Specialist at Vitality Living Franklin! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated...
-
HR Support Associate
1 week ago
Franklin, Tennessee, United States Lasko Products Full timeJob DescriptionThe Recruitment and Onboarding Specialist will play a critical role in supporting the HR department at Lasko Products. This is a full-time position based in Franklin, TN.The successful candidate will be responsible for participating in recruitment efforts, organizing resumes and job applications, and ensuring compliance with company policies...
-
Caregiver - Part-Time
9 hours ago
Franklin, United States VITALITY Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver/Personal Care Specialist at Vitality Living Franklin! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for...
-
Rehab Therapy
3 days ago
Franklin, United States Franklin Rehabilitation and Healthcare Center (FKA Golden Living - Franklin) Full timeDetailsClient Name Franklin Rehabilitation and Healthcare Center (FKA Golden Living - Franklin) Job Type Travel Offering Allied Profession Rehab Therapy Specialty Occupational Therapy (OT) Job ID 29968443 Job Title Rehab Therapy - Occupational Therapy (OT) Weekly Pay $1856.0 Shift DetailsShift 5x8 Days Scheduled Hours 40 Job Order DetailsStart Date...
-
CNA Caregiver
3 days ago
Franklin, United States VITALITY Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver/Personal Care Specialist at Vitality Living Franklin! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for...
-
Senior Wind Power Maintenance Specialist
1 week ago
Franklin, Maine, United States Brookfield Renewable Full timeAbout UsBrookfield Renewable is a leading developer and operator of renewable energy assets around the world. We are committed to reducing greenhouse gas emissions and promoting sustainable energy solutions.BenefitsCompetitive salary and benefits package.Opportunities for career advancement and professional growth.Recognition and rewards for outstanding...
-
Human Resources Assistant
7 days ago
Franklin, United States Addison Group Full timePrimary Function The Human Resources Support Specialist will assist the Human Resources department with daily activities and administrative functions. The role includes support for key HR processes such as benefits administration, payroll, recruiting, onboarding, orientation, and performance management. This is a Temp-to-Hire position, with an expected start...
-
Physical Therapist
1 week ago
Franklin, Massachusetts, United States Bay State Physical Therapy Full timeCompany OverviewBay State Physical Therapy is a leading provider of outpatient physical therapy in the Northeast, dedicated to delivering high-quality MSK healthcare and fostering an inclusive and engaging workplace.Salary and BenefitsWe offer an attractive compensation and benefits package, including:An ability to increase your compensation within your...
-
Human Resources Assistant
7 days ago
Franklin, United States Addison Group Full timePrimary FunctionThe Human Resources Support Specialist will assist the Human Resources department with daily activities and administrative functions. The role includes support for key HR processes such as benefits administration, payroll, recruiting, onboarding, orientation, and performance management. This is a Temp-to-Hire position, with an expected start...