Sales Customer Relations Representative

4 days ago


Jacksonville, United States Ektelesi Inc Full time
Job DescriptionJob Description

As a Sales Customer Relations Representative, you'll have the opportunity to directly impact our business by building lasting relationships, driving sales, and enhancing the overall customer experience.

Responsibilities:

  • Customer Relationship Management:
    • Build and maintain strong relationships with existing and potential customers.
    • Proactively reach out to customers to understand their needs and preferences.
    • Address customer inquiries and resolve issues promptly and efficiently.
    • Identify opportunities to upsell and cross-sell products and services.
  • Sales Support:
    • Assist the sales team in generating and qualifying leads.
    • Prepare and present sales proposals and presentations.
    • Provide product demonstrations and training to customers.
    • Track and manage customer accounts and sales pipelines.
  • Customer Service:
    • Provide exceptional customer service by handling inquiries, complaints, and returns.
    • Resolve customer issues and problems in a timely and professional manner.
    • Ensure customer satisfaction and loyalty.

Qualifications:

  • Proven experience in sales, customer service, or a related field.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM and sales software.
  • Strong organizational and time management skills.
  • A positive and enthusiastic attitude.


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