Customer Care Representative

1 week ago


Atlanta, United States Quest Financial Full time
Job DescriptionJob Description

Our client in Downtown Atlanta is seeking a customer care representative to join their team
This is a temporary position with the opportunity to join their team permanently.

Pay: $22/hr

Location: Downtown Atlanta - fully in office

Duties

  • Process and manage customer orders accurately, ensuring timely delivery and satisfaction.
  • Handle and resolve customer complaints or concerns with professionalism and empathy.
  • Collaborate with internal teams (sales, logistics, production) to ensure seamless customer experiences.
  • Maintain accurate records of customer interactions, transactions, and communications in the CRM system.
  • Provide product information, including pricing, availability, and specifications.
  • Monitor and follow up on open orders to ensure completion and customer satisfaction.

Skills

  • Intermediate Excel skills
  • Familiarity in working with data bases and data pulls
  • Multi-tasker
  • Organized


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