Customer Care Specialist

3 days ago


Springfield, United States Zillion Technologies Full time
Job DescriptionJob Description

Customer Care Specialist

Job Location: Fully remote, but candidates CANNOT be located in Alaska, Arizona, California, Hawaii, Oregon, Vermont, Washington, or Wyoming.

Pay: $15.00 - $18.00/hr DOE

Job Type: 12 month assignment; with possibility of extension

Job Start Date: 12/02/2024

Shift Dates/Times: Schedules vary. Operating hours are Monday - Friday 8:00 a.m. - 12:00 a.m. EST and Saturday 8:00 a.m. - 8:00 p.m. EST

Benefits: Health, Vision, Dental, 401K, Quarterly Bonus

Job Details:

  • Handle 80-120 in-bound calls daily from customers who have questions, concerns, or need additional information regarding their mortgage accounts, hazard insurance, or additional property protection they have purchased.
  • This role requires listening to customer concerns and showing empathy while resolving their issue.
  • Because every customer is different, we expect you to take the initiative to truly understand the customer’s current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
  • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

Successful candidates will possess the following:

  • High School Diploma or GED
  • Previous call center and customer service experience
  • An eye for detail
  • Excellent listening and written and verbal communication skills
  • A drive to own the customer’s problem and resolve it
  • Adaptability and the ability to work well in a fast paced environment
  • Ability to multi-task using technology, including call handling, loan level review, and call documentation
Company DescriptionZillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.Company DescriptionZillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations. \r
\r
Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions. \r
\r
Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.

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