Program Manager

Job DescriptionJob Description

POSITION SUMMARY

The Program Manager, Residential Services, oversees staffing, operations, and quality of care for Anthony’s Villa group home. This role ensures compliance with organizational policies and local, state, and federal regulations, including maintaining CARF accreditation standards. The Program Manager is responsible for ensuring a safe, structured, and supportive environment for residents and staff through effective management, training, and oversight. Additionally, the Program Manager is accountable for fostering a therapeutic environment and promoting positive client outcomes through trauma-informed care.

Essential Duties and Responsibilities

This section provides a detailed list of the primary responsibilities and duties of the Program Manager, Residential Services. While comprehensive, it is not all-inclusive, and additional responsibilities may be assigned as necessary to meet the needs of the organization.

Operational Compliance and Safety

• Ensure compliance with local, state, and federal regulations, as well as CARF accreditation requirements.
• Enforce daily schedules and maintain confidentiality of all resident and organizational information.
• Maintain strict confidentiality of all resident and organizational information, adhering to HIPAA and organizational policies.
• Complete and submit detailed incident reports to OCALM, caseworkers, and other regulatory bodies as required.
• Track and report on KPIs, including occupancy rates, program outcomes, and staff retention, to measure and improve the effectiveness of residential services.
• Conduct routine housekeeping and equipment maintenance alongside residents and staff.
• Maintain regular, healthy meal plans; ensure proper stocking, rotation, and ordering of food and supplies.

Safety and Emergency Management

• Ensure safety within the facility for clients, staff, and visitors.
• Respond to and document serious incidents, illnesses, or accidents; report immediately to the Executive Team and other required agencies.
• Coordinate with staff to provide immediate first aid, ensuring proper escalation for urgent or emergent care.
• Develop and implement emergency preparedness plans, including drills and staff training, to ensure the safety and security of residents and staff.

Client Care and Support

• Oversee and ensure clients’ physical, emotional, and nutritional needs are met.
• Supervise and care for children, using approved intervention techniques to manage behavior.
• Create a positive therapeutic environment with a trauma-informed approach to support client success.
• Counsel residents and provide opportunities for spiritual guidance and church attendance.
• Facilitate independent living skills development, including cooking, laundry, cleaning, money management, and personal care.
• Attend school functions, assist with homework, and provide transportation for appointments and activities.
• Monitor and support residents’ health through routine first aid, medical care, and referrals to professionals as needed.
• Respond to crisis situations by employing appropriate de-escalation and intervention techniques in alignment with trauma-informed care practices.
• Maintain clear professional boundaries while fostering a supportive and therapeutic environment for residents.
• For ODJFS Compliance: This role may provide direct care to clients, including but not limited to: supervising daily activities, ensuring safety and security, and assisting with personal hygiene and self-care tasks.

Staff Recruitment, Training, and Oversight

• Collaborate with the HR team to recruit, interview, and hire qualified staff for the residential facility.
• Oversee the onboarding process to ensure new hires are fully trained and integrated into the team, including orientation to policies, procedures, and trauma-informed care practices.
• Schedule, train, supervise, and hold staff accountable for their duties and performance.
• Ensure staff report on time for assigned shifts and work entire shifts unless prior approval is granted.
• Plan and discuss recreational, family, and clinical activities with co-workers before shifts.
• Participate in the Performance and Quality Improvement (PQI) Committee when assigned.

Administrative and Reporting Duties

• Maintain accurate and detailed documentation in logs and reports as required by the Executive Team and Board of Directors.
• Post and submit reports on shift activities, client progress, and incidents.
• Assist in maintaining licensure and accreditation compliance by preparing required documentation and records.

Program Development

• Evaluate and enhance residential programs in collaboration with the leadership team to promote positive client outcomes.
• Participate in staff development initiatives and professional training opportunities.
• Demonstrate cultural competence by respecting and addressing the diverse backgrounds and needs of residents and staff.

Community Relations and Advocacy

• Build and maintain positive relationships with community organizations, local agencies, and stakeholders to enhance the visibility and impact of the residential program.
• Represent Anthony’s Villa at community events, meetings, and outreach initiatives to foster partnerships and collaboration.
• Advocate for the needs and well-being of the residents by participating in community discussions and initiatives that align with the organization’s mission.
• Stay informed about local, state, and federal policies impacting residential care and ensure Anthony’s Villa remains an active voice in the community.

Program Promotion and Volunteer Coordination

• Work with the marketing team to promote the residential program through social media, newsletters, and other communication channels.
• Create and deliver presentations to community groups and potential partners to raise awareness about the program’s mission and services.
• Recruit, train, and oversee volunteers to support activities and services in the residential facility.
• Develop meaningful volunteer opportunities aligned with the needs of residents and the goals of the program.

Collaboration for Development Goals

• Work with the Executive Team to identify areas for program development and community collaboration to meet evolving needs.
• Participate in strategic planning initiatives related to community relations and development.
• Collaborate with leadership to align residential operations with the organization’s mission, strategic goals, and long-term vision.

Team Collaboration and Initiative

• Actively contribute as a team player by performing additional duties as assigned.
• Proactively identify opportunities for improvement to enhance the lives of those we serve and take initiative to complete necessary tasks without requiring prompting.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education and Licensure

• Required: Bachelor’s degree in Business, Healthcare Administration, Social Services, Counseling, or a related field.
• Preferred: Master’s degree in Social Work, Counseling, or related field with licensure as a Licensed Social Worker (LSW) or Licensed Professional Counselor (LPC), or higher.

Experience

• Minimum of 3-5 years in a residential setting with experience in managing operations, staff, and program budgets.
• Proven ability to manage challenging client behaviors in a constructive, trauma-informed manner.

Skills and Knowledge

• Strong understanding of local, state, and federal group home licensure requirements, including CARF accreditation standards.
• Expertise in staff management, scheduling, and policy enforcement.
• Proficiency in administrative tasks such as budgeting, documentation, and compliance reporting.
• Excellent verbal and written communication skills to engage with staff, residents, and external stakeholders.
• Ability to build positive relationships with partner organizations and community stakeholders.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Leverage technology to streamline scheduling, documentation, and communication, ensuring efficiency in daily operations.

Physical Demands and Work Environment

• Physical Demands: Extended periods of sitting, standing, and walking; occasional lifting of up to 50 pounds.
• Work Environment: Primarily in a residential group home setting, with occasional travel for training, meetings, and offsite activities.

Additional Requirements

• Must be 21 years or older.
• Must adhere to all organizational policies and maintain confidentiality at all times.
• Commitment to providing trauma-informed care and fostering a supportive, therapeutic environment.
• Valid CPR and Adult-Child First Aid Certification on hire or within first 30 days of hire.

Pay Range

The salary for this position ranges from $50,000 to $60,000 per year, depending on qualifications and experience, with the opportunity for bonuses and career advancement.

Benefits

• Paid Time Off - Accrued Starting day 1.
• Floating Holidays
• Medical, Dental, Optical, and Life Insurance - Starts 1st of Month following 30 days of Employment.
• 401(K) with opporunitiy for employer match

Monday-Friday 5am-3pm; On-Call for needs that arise in residential facility on an on-going basis.
40+ Hours per Week

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