Support Technician

1 week ago


Vancouver, United States Tecology Full time
Job DescriptionJob Description

SUPPORT TECHNICIAN

Description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Position Type

Hourly + Bonus Program:

Support Technician 1: $20.58

Support Technician 2: $24.70

Support Technician 3: $29.65

Bonus Program: Ability to earn up to a 20% pay bonus and up to two weeks additional paid time off. Both incentives are based on overall employee performance.

-Benefits: Medical, Dental, Vision, Life, Disability, 401(k), PTO, and ability to earn a 20% pay bonus and up to 2 weeks of additional PTO based on performance

Primary Responsibilities:

  • Provide an exceptional customer experience by responding to tickets in a timely manner, communicating effectively, and setting proper expectations with end users as to expected delivery times of services.
  • Diagnose hardware and software issues/problems either in person, on the phone or via other electronic methods.
  • Build, install, and upgrade hardware, software, and peripheral equipment; configure systems for optimum operation; and securely dispose of obsolete equipment and software.
  • Assist in setting up equipment for employee use; ensures the proper installation of cables, operating systems, and software.
  • Perform hands-on fixes including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Consult with hardware and software vendors for troubleshooting and problem resolution.
  • Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills.
  • Adhere to established best practices, policies, and procedures in the execution of day-to-day duties.

Secondary Responsibilities:

  • Establish and maintain a good working relationship with customers and other professionals.
  • Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
  • Document internal procedures in knowledge base

Required Qualifications:

  • Experience working as a part of a team performing IT support.
  • Experience working in both the help desk and desk-side support roles.
  • Experience working within an IT ticketing system.
  • Experience debugging, supporting, and configuring multiple endpoint platforms.
  • Experience performing maintenance and support of software and hardware.
  • Experience using and working with remote monitoring and management software solutions.
  • Experience using or creating PowerShell scripts or other Windows scripting tools.
  • Ability to accept, prioritize and follow through on ticket escalations.
  • Ability to perform basic warranty service and work with vendors to facilitate RMAs for devices under warranty.
  • Administrative knowledge of Active Directory
  • Ability to troubleshoot basic network issues.
  • Strong customer service/interpersonal skills
  • Excellent verbal and written communication skills
  • Strong troubleshooting and problem resolution skills
  • This position requires up to 10 percent travel.
  • Must have a valid driver's license and auto insurance.
  • Flexibility of schedule is required to meet the needs of the business.
  • Ability to participate in on-call.
  • Physical ability to lift 50 pounds without injury.

Preferred Qualifications:

  • Associates or bachelor’s degree in Computer or Information Science a plus but not required.
  • Technical certifications a plus (Example: A+, Network+, MCSE, MCP, CCNA, etc.)
  • Microsoft Office 365 and/or Azure administration

 

Company DescriptionTecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.Company DescriptionTecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.

  • Vancouver, United States Educational Service District 112 Full time

    Under the supervision of the Special Education Teacher, the Behavioral Support Technician assists the teacher in classroom management and the Registered Behavior Technician in positive behavior management to engage students with developmental delays Support Technician, Behavioral, Technician, Behavior, Support, Special Education, Healthcare


  • Vancouver, United States Educational Service District 112 Full time

    Under the supervision of the Special Education Teacher, the Behavioral Support Technician assists the teacher in classroom management and the Registered Behavior Technician in positive behavior management to engage students with developmental delays Support Technician, Behavioral, Technician, Behavior, Support, Special Education, Healthcare

  • Support Technician

    5 days ago


    Vancouver, United States Tecology Full time

    Job DescriptionJob DescriptionSUPPORT TECHNICIANDescriptionThe Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals;...


  • Vancouver, Washington, United States Boise Cascade Full time

    Job OverviewWe are looking for a highly organized and detail-oriented individual to join our team as an Administrative Technician. In this role, you will provide administrative support to our staff, ensuring seamless day-to-day operations.

  • Support Technician

    1 week ago


    Vancouver, United States iM3 Inc Full time

    Job DescriptionJob DescriptioniM3 has become a leader in veterinary dental products, known for innovation, industry firsts, and education. With locations in Sydney, Vancouver, and Co Meath, iM3 supplies affordable, high-quality dental equipment worldwide. We design, develop, and manufacture advanced veterinary dental machines, instruments, X-rays, and...

  • Support Technician

    5 days ago


    Vancouver, United States iM3 Inc Full time

    Job DescriptionJob DescriptioniM3 has become a leader in veterinary dental products, known for innovation, industry firsts, and education. With locations in Sydney, Vancouver, and Co Meath, iM3 supplies affordable, high-quality dental equipment worldwide. We design, develop, and manufacture advanced veterinary dental machines, instruments, X-rays, and...


  • Vancouver, United States Educational Service District 112 Full time

    Salary: See Position DescriptionLocation : Florens Academy - Vancouver, WAJob Type: Part-TimeJob Number: 202402416Department: ESA & SPECIALIZED SERVICESOpening Date: 07/25/2024Closing Date: ContinuousThank you for your interest in our employment opportunities. We invite you to apply to be a part of our dynamic team providing quality educational services...


  • Vancouver, United States Educational Service District 112 Full time

    Salary: See Position DescriptionLocation : Florens Academy - Vancouver, WAJob Type: Part-TimeJob Number: 202402416Department: ESA & SPECIALIZED SERVICESOpening Date: 07/25/2024Closing Date: ContinuousThank you for your interest in our employment opportunities. We invite you to apply to be a part of our dynamic team providing quality educational services...


  • Vancouver, Washington, United States American Workforce Group Full time

    Job SummaryWe are seeking a skilled Field Technician to join our team. As a Field Technician, you will be responsible for performing physical labor supporting work on telecommunication towers, operating powered and hand-operated tools, and assisting in loading and unloading equipment onto trailers.The estimated salary for this position is between $22 - $27...


  • Vancouver, Washington, United States Educational Service District 112 Full time

    Educational Service District 112 is seeking a skilled Behavioral Intervention Technician to join our team at Florens Academy. As a Behavioral Intervention Technician, you will work closely with a Special Education Teacher and Registered Behavior Technician to develop and implement behavioral intervention plans for students with developmental delays and...


  • Vancouver, United States HelloTech Full time

    Become a Tech Today! HelloTech is a nationwide, on-demand tech support platform. HelloTech provides affordable, same-day, on-site tech support services such as installations, setups, troubleshooting and repairs. Our goal is to make technology accessible to everyone and it all starts with you! This position is an independent contractor role. The...


  • Vancouver, Washington, United States Marvin Full time

    Job DescriptionAs a Field Service Technician at Marvin, you will be responsible for providing after-sales support for our windows and doors. This involves collaborating with customers to deliver outstanding experiences, efficiently managing time and routes, and documenting jobsites clearly. We provide company vehicles, laptops or iPads, and offer a $1,500...


  • Vancouver, United States HelloTech Inc Full time

    Become a Tech Today! HelloTech is a nationwide, on-demand tech support platform. HelloTech provides affordable, same-day, on-site tech support services such as installations, setups, troubleshooting and repairs. Our goal is to make technology accessible to everyone and it all starts with you! This position is an independent contractor role. The opportunities...


  • Vancouver, Washington, United States Tecology Full time

    Job DescriptionTecology is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and maintaining a good working relationship with customers and other professionals.You will work closely with our...


  • Vancouver, Washington, United States Educational Service District 112 Full time

    Job OverviewWe are seeking a qualified Registered Behavior Technician to join our team at Educational Service District 112. As a Registered Behavior Technician, you will play a vital role in supporting students with behavior or mental health issues. This is an excellent opportunity to join our dynamic team and contribute to the success of our...


  • Vancouver, United States Synectics Full time

    We are a quality Electrical Services Contractor specializing in design-build electrical systems for Commercial, Industrial, and Detention Facilities. Our company manages projects ranging from maintenance and service calls to turn-key electrical/security design and installations. We are a growing company with many opportunities and promote from within....


  • Vancouver, Washington, United States Meineke Full time

    Meineke is a leader in the automotive aftermarket industry, with over 700 shops spanning coast-to-coast. We're committed to delivering high-quality repair work that meets our customers' needs.Job Description:We're seeking a skilled and dedicated Automotive Technician to join our team. In this role, you'll perform routine maintenance tasks, such as oil...


  • Vancouver, Washington, United States The Center For Autism And Related Disorders, Inc. Full time

    Job OverviewThe Behavior Technician will play a vital role in implementing ABA treatment programs under the direction of a Clinical Supervisor. This position involves working with patients and families in various settings, including the patient's home, school, community, or via telehealth.Key Responsibilities:Deliver direct treatment to patients in a 1:1 or...


  • Vancouver, Washington, United States Paul Davis Restoration of Portland Vancouver Full time

    Job Summary: We are seeking a skilled demolition technician to join our team at Paul Davis Restoration of Portland / Vancouver. As a demolition technician, you will play a critical role in restoring damaged properties to their original state. Your primary responsibilities will include performing controlled demolition, supporting team lead, and communicating...


  • Vancouver, Washington, United States Educational Service District 112 Full time

    Educational Service District 112 is seeking a motivated and compassionate individual to fill the role of Behavior Intervention Specialist. This part-time position requires a high level of dedication and expertise in supporting students with behavioral needs.Job SummaryIn this role, you will be responsible for implementing interventions that promote positive...