Restoration Supervisor

Job DescriptionJob Description

Job Type

Full-time, 7:45-5:00, and on-call schedule

 

SERVPRO Of Broome, Tompkins & Tioga Counties offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• 401 K employer matching
• Paid Time Off
• Medical, Dental, & Vision Benefits- With Employer Contribution
• Opportunity for performance incentive commission
• Paid Holidays
• Paid Sick Time
• Paid Vacation Time
• Paid Training

And more As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes for Fire, Water, Mold, Biohazard, Cleaning and more as scheduled, and ensure quality control
• Communicate clear expectations to restoration technicians and supervise their activities
• Train Production Technicians in the proper way to perform mitigation services and desired outcomes
• Document a detailed and accurate job file to support the services provided Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Manage the customer and client experience and overall customer satisfaction, create happy customers

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly  Coach and train restoration technicians
• Availability to adhere to an on-call schedule

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction  IICRC certification preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated.

Supplemental Pay

- Bonus pay, Commission based incentive pay

Company DescriptionSERVPRO - Franchises of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County and Watkins Glen/ Schuyler County, Cortland & Chenango County, Corning, Bath and SERVPRO of Susquehanna, Bradford and Tioga Counties, has been serving our local community and the surrounding counties for over 30 years. We are a locally owned and family operated business and have a team of professionals ready to assist Business & Homeowners at all times. We understand the stress and worry our customers experience with a fire or water damage and the disruption it causes in their life, and home or business. Our goal is to help minimize the interruption and get back to normal as soon as possible. We are an all-in-one service provider for cleaning, restoration, and construction needs.Company DescriptionSERVPRO - Franchises of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County and Watkins Glen/ Schuyler County, Cortland & Chenango County, Corning, Bath and SERVPRO of Susquehanna, Bradford and Tioga Counties, has been serving our local community and the surrounding counties for over 30 years. We are a locally owned and family operated business and have a team of professionals ready to assist Business & Homeowners at all times. We understand the stress and worry our customers experience with a fire or water damage and the disruption it causes in their life, and home or business. Our goal is to help minimize the interruption and get back to normal as soon as possible. We are an all-in-one service provider for cleaning, restoration, and construction needs.

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