Dispatcher

15 hours ago

Conyers, United States High Priority Plumbing and Services Inc Full time
Job DescriptionJob Description

Job Title: Dispatcher

Classification: Non-Exempt (Hourly)

Reports To: Business Operations Manager

Date of Revision: November 2024

Summary: Serving as the communication point for our customers, vendors and technicians, you will receive requests for service and schedule work orders. You will also monitor the status of technicians, providing them with up-to-date information regarding their schedules and updating customers and vendors as needed.

Supervisory Responsibilities: None

Duties/Responsibilities:

  • Maintains the technician schedules and dispatches technicians as service calls are completed.
  • Schedules technician return trips with customers to complete jobs after arrival of parts.
  • Maintains on-call schedule for service technicians and after-hours service procedures.
  • Enters service calls, schedules calls, and generates call debriefing with technicians daily.
  • Communicates with property management and home warranty companies.
  • Maintains customer database, ensuring complete, accurate, and updated entry of information
  • Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
  • Responds to service requests both online and by phone.
  • Follows up and schedules preventative maintenance service appointments.
  • Reviews completed service work orders for accuracy.
  • Participates in company-sponsored training classes.
  • Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
  • Always maintains a professional image by:
    • Following safety policies and procedures.
    • Abiding by ALL standards of performance and code of ethics.
    • Maintaining a courteous demeanor with all customers and associates.

Knowledge, Skills and Abilities:

  • Minimum two years of experience in related industry dispatch and coordination.
  • Geographical knowledge of the service area and/or map reading skills.
  • Advanced communication and customer service skills.
  • Experience in using Microsoft Word and Excel.
  • Reliable transportation
  • Ability to pass a background check and drug screen.

Required Education and Experience:

  • GED or High School Diploma

Preferred Education and Experience:

  • Previous dispatch and/or data entry experience is preferred.

Additional Eligibility Qualifications:

  • Ability to operate a personal computer and related equipment.
  • Ability to sit for long periods of time.
  • Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software and communications equipment.
  • Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
  • Must be able to work extended hours, nights or weekends.

Compensation: $15.00 to $19.00 per hour, based on skills and experience

Benefits:

  • Medical
  • Dental
  • Vision
  • Short- and Long- Term Disability
  • Optional additional life insurance coverage for employee, spouse and/or children
  • 401(k) with company match
  • Three paid holidays after a year – Thanksgiving, Christmas and New Year’s Day
  • 1 week vacation and two sick days after a year
    1. 2 weeks after 3 years
    2. 3 weeks after 8 years
  • Weekly pay via direct deposit

Physical Activity: Reaching, fingering, grasping, talking, hearing, repetitive motion

Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Visual Acuity Requirements: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Working Conditions: No substantial exposure to adverse environmental conditions.

Position Type and Expected Hours of Work:

  • Full-time. Monday through Friday, 8am to 5pm
  • Weekend on call rotation (typically every 5th weekend)

Travel: None

EEO/ADA Statements: High Priority Plumbing and Services, Inc., is an Equal Opportunity Employer. We provide equal employment opportunities to all employment applicants for employment, and prohibit discrimination and harassment of any type based on race, sex, religion, color, age, national origin, disability, pregnancy, sexual orientation, genetic information, veteran or military status. This statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing an employment application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us and ask to be directed to Human Resources.

Disclaimer: This job description is not intended to, nor does it constitute, nor can it be construed to be an offer of employment or employment contract between High Priority Plumbing and Services, Inc., and any applicant or employee. All employees are employed at the will of both parties.

Additionally, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee in this position. Keep in mind, the Company has the right to alter or amend your job description at any time verbally or in writing. Employees should expect to be assigned job duties from time to time, with or without notice, that are not found in their formal job description.

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