Field Service Manager

14 hours ago


Seattle, United States Quench Full time
Job DescriptionJob Description

Quench is seeking a key contributor to join our team as a full time Field Service Manager in our Seattle Market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).

Essential Functions:

  • Management of a team of Field Service Technicians
  • Responsible for the successful training of new staff in the assigned region
  • Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
  • Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
  • Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
  • Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
  • Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
  • Regular and reliable attendance

Qualifications:

  • 2 - 5 years of management experience
  • Current Plumbing License for Washington State
  • Vocational technical school diploma/certification
  • Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
  • Prior management experience, route-based preferred
  • Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
  • OSHA 10-hour certified or be OSHA trained within 3-months of employment
  • Superior verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • The use of personal digital assistants (i.e. tablets and smartphones)
  • Knowledge of ServiceMax and Salesforce a plus
  • A valid a current driver’s license in good standing
  • A clean work record and ability to pass a pre-employment drug screen
  • Overnight travel may be required
Company DescriptionQuench USA, Inc. offers bottlefree filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.Company DescriptionQuench USA, Inc. offers bottlefree filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.
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