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Dispatcher

2 weeks ago

Jersey City, New Jersey, United States Decca Consulting Full time
Job Description Job Description

Schedule: Monday - Friday 11AM - 8PM (30 minute break)
Work Environment: Office Setting

Day to Day: The candidate will be working in the office with the onsite supervisor. Will be answering a lot of calls, gathering routing information, and will relay this information to the supervisor. The job description below was reviewed by the manager and is pretty accurate to what they will be doing.

Must-Have Skills: Strong communication skills, proficiency in Outlook, and be able to navigate through browsers smoothly. Gather information at a high pace, able to multi-task.

Interviews: Will either be done in person or over Teams.

5-7 Years of Experience, The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.RESPONSIBILITIESGathers and records delivery time information from route drivers.Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.Reviews delivery logs daily for accuracy making corrections as needed.Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.Reassigns drivers to delivery routes when another driver calls out.Makes and communicates minor delivery route adjustments as needed.Addresses customer issues and directs calls to customer service as needed.Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.