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Customer Service/Collections Representative

2 weeks ago


Portsmouth, United States Law Offices of Randall L Pratt Full time
Job DescriptionJob Description

Job Description:

  • As a Customer Service Representative / Collections Agent, you will play a critical role in ensuring the smooth operation of our firm by managing client accounts, addressing inquiries, and handling collections in a courteous and efficient manner. You will be responsible for maintaining positive relationships with clients while ensuring that overdue accounts are resolved promptly.

Key Responsibilities:

  • Respond to inquiries via phone, and email, providing exceptional customer service and maintaining a professional and helpful demeanor at all times.
  • Monitor accounts for overdue balances and initiate collection efforts through calls, emails, and written correspondence.
  • Maintain accurate and detailed records of communication with clients regarding outstanding balances and payment plans.
  • Negotiate payment arrangements with clients and ensure timely resolution of outstanding debts.
  • Collaborate with the legal team to ensure compliance with applicable laws and regulations concerning debt collection.
  • Assist with billing inquiries and coordinate payment processing.
  • Prepare and send statements, invoices, and reminders to clients.
  • Escalate unresolved issues to appropriate legal or management personnel.
Company DescriptionWe are a small, dynamic law firm committed to providing exceptional legal services to our clients. Our team thrives in a collaborative, client-focused environment, and we are seeking a dedicated and detail-oriented Customer Service Representative / Collections Agent to join our team. This role is perfect for someone who is proactive, professional, and passionate about helping others while managing financial accounts.Company DescriptionWe are a small, dynamic law firm committed to providing exceptional legal services to our clients. Our team thrives in a collaborative, client-focused environment, and we are seeking a dedicated and detail-oriented Customer Service Representative / Collections Agent to join our team. This role is perfect for someone who is proactive, professional, and passionate about helping others while managing financial accounts.