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Customer Service/Collections Representative
2 weeks ago
Job Description:
- As a Customer Service Representative / Collections Agent, you will play a critical role in ensuring the smooth operation of our firm by managing client accounts, addressing inquiries, and handling collections in a courteous and efficient manner. You will be responsible for maintaining positive relationships with clients while ensuring that overdue accounts are resolved promptly.
Key Responsibilities:
- Respond to inquiries via phone, and email, providing exceptional customer service and maintaining a professional and helpful demeanor at all times.
- Monitor accounts for overdue balances and initiate collection efforts through calls, emails, and written correspondence.
- Maintain accurate and detailed records of communication with clients regarding outstanding balances and payment plans.
- Negotiate payment arrangements with clients and ensure timely resolution of outstanding debts.
- Collaborate with the legal team to ensure compliance with applicable laws and regulations concerning debt collection.
- Assist with billing inquiries and coordinate payment processing.
- Prepare and send statements, invoices, and reminders to clients.
- Escalate unresolved issues to appropriate legal or management personnel.