Shift Lead

7 days ago


Durham, United States Jamba Juice Full time
Job DescriptionJob Description
Job QualificationsExperience: 2-3 years of experience as a supervisor or shift lead in a similar food industry role

Hours:
Full-time 35-40 hours per week. Wednesday - Sunday or Sunday - Thursday (flexibility is required as hours needed can change)

Required Certification:
Serve Safe
Skills:People person, customer service first thinking, great people interaction skills
Supervisor/Leadership experience
Time managementForward thinking and proactiveCustomer serviceExcellent verbal and written communicationActive listeningSocial perceptiveness
Overall Job Objective:A team member supervisor who has a passion for people, compassion, and willingness to assist fellow Jamba staff and customers by actively listening and connecting with their needs to produce quality foods and products. General Duties:
  • Presents a welcoming environment for Jamba customers, greets customers, maintains constant interactions with customer from start of the order to finish.
  • They provide leadership of the store in the absence of the store manager. 
  • The Shift Lead is responsible for store opening/closing duties.
  • Provide team leadership experience where on the job training, ensure staff is performing efficiently and effectively, guidance of entry level staff are expected.
  • Responsible for handling end of day balancing and store deposits.
  • Leveraged strong organizational skills to efficiently manage tasks and maintain a well-organized work environment.
  • Responsible for ensuring the store FLEX Log (daily duties) are filled out and completed daily.
  • Cleans and sanitizes work areas, utensils, equipment and service and seating areas.
  • Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality.
  • Utilize time and resources effectively to create customer orders with quality, and consistent execution to achieve performance targets centered around positive customer experience.
  • Provides customers with product details, such as ingredients included in our smoothie products.
  • Receives and processes customer payments.
  • Prepares any customer required allergy type smoothies, serves prepared foods, such as breakfast sandwiches, pretzels, etc.
  • Stocks customer service stations with paper products or beverage preparation items.
 *The company reserves the right to add or change duties at any time 
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