IT - Specialist I

7 days ago


Florida, United States Redwhiteandbluethriftstore Full time

As an IT Specialist Level I, you will be a crucial part of our IT support team, primarily responsible for addressing and resolving IT service desk tickets submitted by users. Your role will involve effective communication with users to troubleshoot issues and implement solutions promptly.

Key Responsibilities

  • Respond to IT service desk tickets submitted by users in a timely manner .
  • Communicate with users to troubleshoot issues and provide/implement solutions.
  • Assist users with technical problems related to Microsoft's products, including Office 365, Entra ID, Windows, and Exchange.
  • Utilize scripting in PowerShell to automate tasks and streamline processes (experience with scripting is a plus).
  • Troubleshoot networking issues and provide support for firewalls, switches, routers, and other networking technologies.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Document troubleshooting steps and solutions for future reference.
  • Participate in a 24/7 on-call rotation schedule as required .

Qualifications

  • Proficiency in Microsoft's various products, including Office 365, Entra ID, Windows, and Exchange.
  • Strong communication skills and ability to effectively interact with users to understand and resolve technical issues.
  • Experience with scripting in PowerShell is a plus.
  • Comfortable with networking concepts and technologies, such as firewalls, switches, and routers.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to work as part of a 24/7 on-call rotation schedule.
  • Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate) preferred but not required .

Physical Requirements

  • Computer Work: The primary responsibilities of this role involve working on a computer and performing tasks that require prolonged periods of sitting, typing, and using a computer monitor.
  • Travel: Occasional travel to various Company locations may be required . Travel may involve activities such as driving, conducting on-site visits, and/or attending meetings.
  • Mobility: The ability to move around during on-site visits or travel is necessary. This may include standing, walking, and occasional lifting or carrying of equipment or materials.
  • Visual and Auditory: The role may require the use of visual and auditory senses to interact with computer screens, documents, and to communicate during meetings, both in person and remotely.
  • Communication: Effective verbal and written communication is essential, both in remote interactions and during on-site visits.
  • Manual Dexterity: Frequent use of hands and fingers for tasks such as typing, writing, and handling office equipment are necessary.
  • Safety: Adherence to safety guidelines and protocols when visiting physical locations is required .
  • Environment: The role may require working in various environments, including office settings for remote work and on-site visits to Company locations. These environments may encompass both indoor and outdoor spaces, with the possibility of exposure to different weather conditions and physical surroundings. Adaptability to different working conditions is essential.

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, is necessary.

Scheduling Requirements

IT Specialists are typically scheduled to work Monday - Friday, from 8 - 4pm

M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive o f all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

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