Associate VP Digital Health Services

7 days ago


Roanoke, United States Humana Inc. Full time

Posted on
Apr 14, 2023

Apply for this job

your email:

upload resume:

Profile

Description

Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

Against that backdrop, we are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Digital Health Services. In this role, you will lead a product group that focuses on adding value for enterprise business groups by creating digitized experiences that solve pain points across members, providers, agents, clinical, care management, pharmacy, and other units. Accessibility and simplicity of digital experience is paramount in influencing positive business goals such as growth, retention and member satisfaction. As such, you will also be expected to move forward the digital vision of meeting customers where they are and solving their needs by providing simple, accessible, and seamless ability to shift channels to manage their needs. This position requires a leader who has high business acumen, digital product management skills and understands how to tie experiences and data to business outcomes.

The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 20-25 associates with three direct reports. This position can be located anywhere within the lower 48 states and does not require relocation.

Responsibilities

Key Responsibilities

Create the vision for, and oversee the execution of, self-service experience for benefits managing, searching, utilization and new benefits launch, provider find care, provider management self-service, and provider data accuracy and management.

Innovate on clinical and care management self-service options, behavioral health digital experience, and digitizing drug benefits self-service.

Leverage product management expertise to create simple, personalized and omni-channel enabled digital experiences to life.

Apply key strategies to grow Humana members and ecosystem partners to actively use digital experience in serving member needs.

Collaborate with key product, design and engineering leaders across the organization to define and drive roadmap features, solving for strategic pain points from the moment of need for healthcare benefits, benefits selection, benefits utilization, getting behavioral health cues, renewing membership, and each interaction in the customer journey.

Recruit, hire, develop, and lead a high-performing team of Directors, Principals and Product Managers to set vision, solution and platform roadmaps and manage success of solutions with regard to OKRs and business strategy.

Key Candidate Qualifications

In general terms, the ideal candidate have extensive professional experience (typically 10 years) in a role focusing on product management, customer experience, strategic planning, and data management. This person will have a keen sense of good UX and visual design, with the ability to test strong hypotheses through A/B tests, continuous assessments of member behavior, and insights through dashboards and analytics. He/she will have a strong understanding of the digital platform ecosystems, health care digital landscape, and passion and awareness of new innovations and changing customer habits. Finally, this individual will be a strong leader of people with proven success in expanding and elevating the capabilities and performance of the team.

In addition to the above, the following technical qualifications and personal attributes are also sought:

MBA, or MS in Computer Sciences/Data Engineering or BS in a Technology field and 15 yrs. of experience

Proven experience overseeing all elements of the product development lifecycle

Demonstrated skill in blending technical knowledge, enterprise product experience, and distilling complexity into experiences that truly meet customer needs

Ability to leverage customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs

Strong analytic, organization and problem-solving skills enabling sound decision making

Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences

Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs concurrently and win their co-ownership in the outcome

Current or recent experience in a large, highly matrixed company (i.e., Fortune 250), with proven ability to influence cross-functional teams, leaders, and key stakeholders in such an environment

Demonstrated success of driving results through OKR management

Strong understanding of business strategy and demonstrating delivery of strategy

Work experience in omni-channel customer experience, analytics and customer journey

Experience managing partner relationships

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Humana Inc.
Website : http://www.humana.com

#J-18808-Ljbffr

  • Roanoke, Texas, United States Fidelity Investments Full time

    Fidelity Investments is a leading financial services company that offers a wide range of investment products and services.We are currently seeking a highly skilled Digital Asset Operations Expert to join our team. In this role, you will be responsible for providing daily operational support, including settlement, reconciliation, transaction review, triaging...


  • Roanoke, Texas, United States Fidelity Investments Full time

    Job OverviewFidelity Investments is seeking an experienced leader to join our Digital Security Identity Chapter as a Chapter Leader, Digital Security Identity. In this role, you will lead a team of engineers in creating transformative identity management solutions across multiple digital experiences and products.We believe that diversity in background and...


  • Roanoke, Virginia, United States CVS Health Full time

    CVS Health is seeking a highly organized and customer-focused individual to join our team as a Customer Service Associate - Cashier and Inventory. In this role, you will be responsible for providing top-notch customer service by greeting customers, answering their questions, and resolving any issues they may have.You will also be responsible for accurately...


  • Roanoke, Virginia, United States TRA Inc Full time

    Job DescriptionWe are seeking an experienced Electronic Tech I to join our team in the maintenance and calibration of electronic components and digital equipment. The ideal candidate will have a solid understanding of A.C. and D.C. analog and digital circuitry, as well as mechanical and construction skills.ResponsibilitiesCalibrate instrumentation, including...


  • Roanoke, Virginia, United States Planet Depos Full time

    About Digital Court Reporting">A Digital Court Reporter is a crucial member of the court proceedings, responsible for capturing accurate and reliable testimony through audio or video recordings. This role requires strong technical skills in setting up and operating audio and video equipment, as well as maintaining a professional demeanor in high-pressure...


  • Roanoke, Virginia, United States CVS Health Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at CVS Health. In this role, you will be responsible for delivering exceptional customer service and maintaining a high level of product knowledge.Key Responsibilities* Greet customers warmly and offer assistance when needed;* Accurately process transactions...


  • Roanoke, Texas, United States Kelly Services Full time

    OverviewKelly Services is a pioneer in the staffing industry, dedicated to connecting people with great office jobs that match their schedule, interests, and career goals. With a commitment to providing limitless opportunities for enrichment, we welcome talented individuals to join our team.Estimated Salary: $45,000 - $55,000 per year


  • Roanoke, United States Roanoke Comprehensive Treatment Center Full time

    OverviewOutpatient MAT Opioid Treatment Program (OTP)Seeking: Behavioral Health Associate (BHA) Full-Time Hours: Monday - Friday 5 AM - 1:30 PM Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a great work/life...

  • Digital RF Engineer

    6 days ago


    Roanoke, United States Huntington Ingalls Industries Full time

    Requisition Number: 19466 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Security Clearance: Ability to Obtain Level of Experience: Mid This opportunity resides with Cyber & Electronic Warfare, a business group within HII’s Mission Technologies division. HII works within our nation’s intelligence and cyber operations communities...


  • Roanoke, Virginia, United States Planet Depos Full time

    Company OverviewPlanet Depos is a leading provider of digital court reporting services, dedicated to delivering high-quality recordings and exceptional client experiences.Job SummaryWe are seeking an experienced Digital Court Reporter to join our team in Roanoke, VA. As a key member of our production staff, you will be responsible for capturing accurate...


  • Roanoke, United States Fidelity TalentSource Full time

    Financial Services Associate Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Financial Services Associate to work in Westlake, TX *** This is a true 3 month contract that starts on December 2nd *** *** The Role The Financial Services Associate, as part of...


  • Roanoke, Virginia, United States DOCS Health Full time

    Job OverviewDental Assistants play a vital role in delivering exceptional patient care and ensuring the success of our mobile dental treatment centers. We are seeking experienced professionals to join our team as Dental Health Providers in Virginia, working on weekends with occasional weekdays as needed. Our commitment to providing high-quality care has...


  • Roanoke, Virginia, United States MSCCN Full time

    Clerical Services AssociateWe are seeking a skilled Clerical Services Associate to join our team at MSCCN in Roanoke, VA.Estimated Salary: $16.00 per hourAbout the Position:Support the administrative team with various clerical dutiesHandle phone calls, emails, and customer inquiriesProcess financial transactions, including accounts payable and...


  • Roanoke, Virginia, United States TerraBella Pheasant Ridge Full time

    Job SummaryWe are seeking a skilled Customer Service Associate to join our team at TerraBella Pheasant Ridge. The successful candidate will be responsible for providing exceptional service to residents and guests in our dining room.


  • Roanoke, Virginia, United States Fidelity TalentSource Full time

    About the RoleWe are seeking a Financial Services Associate to join our team at Fidelity TalentSource. This is an exciting opportunity for someone who wants to work in a dynamic and fast-paced environment.The Financial Services Associate will be responsible for working with our clients to ensure that all necessary information is supplied in an accurate and...

  • Store Associate

    1 month ago


    Roanoke, United States CVS Health Full time

    CVS Health - 7515 WILLIAMSON RD. [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...

  • Store Associate

    2 months ago


    Roanoke, United States CVS Health Full time

    CVS Health - 3909 CHALLENGER AVE. [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...


  • Roanoke, Virginia, United States Spencer Gifts Full time

    About UsAt Spencer Gifts, we are passionate about creating an exceptional shopping experience for our guests. We strive to provide a welcoming and engaging atmosphere that makes our stores a destination for fans of pop culture.Your RoleWe are looking for a skilled Sales Associate to join our team. As a Sales Associate, you will play a key role in delivering...


  • Roanoke, Virginia, United States Edward Jones Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Financial Service Associate to join our team. As a key member of our branch team, you will play a critical role in providing exceptional client service and supporting the financial advisor in achieving their goals.The ideal candidate will have strong communication skills, be able to work...

  • Food Service Associate

    25 minutes ago


    Roanoke, Virginia, United States Canteen Full time

    What You'll DoAs an Order Builder with Canteen, you'll have the opportunity to make a real difference in people's lives. You'll pick and stack orders efficiently using our smart technology, trash damaged items, and maintain a clean work environment. You'll also lift up to 50 lbs. regularly.Why Work for Canteen?We're passionate about creating a better...