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Service Advisor/ Customer facilitator

1 week ago


Redding, United States Midas International, LLC Full time

We are looking for a customer service representative to attract potential customers by answering product and automotive service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.


Responsibilities

As a Midas customer service representative you will meet sales goals and deliver a world-class customer experience from beginning to end. You will identify customer needs and accurately gather client information to coordinate service with technicians.

  1. Deliver exceptional customer service while listening and consulting customers
  2. Excellent phone skills driving sales and setting appointments for the store
  3. Following up with customers, services requested, estimated completion times, etc.
  4. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
  5. Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  6. Work within a team environment while keeping in tune with our company's vision, purpose, core values, and employee creed
  7. Oversee technicians’ inspections, diagnosing and repairing of domestic, European, and Asian cars and light trucks
  8. Maintain inventory counts
  9. Overall cleanliness and organization of the store
  10. Other duties as assigned
Qualifications
  1. A minimum of 2 years of sales or customer service experience
  2. General automotive knowledge
  3. Excellent customer service disposition
  4. Good communication skills
  5. Leadership ability
  6. Team orientation
  7. Ability to work a flexible retail schedule including weekends, evenings, and holidays
  8. Valid driver’s license
What We Offer You
  • 5 Day work week
  • Great Work Environment
  • Closed on Sundays
  • On Site Training
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